仕事内容:
Responsibilities /Role overview:
- Provide attentive customer service to both international visitors and Japanese customers
- Maintain a well-presented, organised sales floor
- Opportunities for increased responsibility may be available over time, including supporting new staff and assisting with store operations
Daily duties:
- Sell art and handmade crafts to both international (primarily English-speaking) and Japanese visitors. There are no sales targets or quotas
- Engage customers on the shop floor: respond to questions, learn about customers' interests, and recommend relevant items
- Operate the cash register
- Arrange and maintain product displays
- Build and apply product and artist knowledge by studying shop-provided materials on artists, products, and techniques. Explain this knowledge to customers during conversations, as appropriate
- Job duties may change within the scope of general store operations
Key expectations
- Customer satisfaction with service and information provided on the sales floor
- Properly arranged and well-presented products on the sales floor
- Cleanliness and order of the shop and staff areas
What the role does not include
- Does not manage staff
- Does not curate the shop’s collection
- Does not set business or creative strategy
Reports to: Shop owner / manager
Level: Entry. Retail experience is helpful but not mandatory. No prior knowledge of Japanese art or craft is required. Training materials and guidance are provided
Dress code
- Professional / business casual clothing
- No shop-provided uniform
アピールポイント:
Crafts of Japan is a retail shop in the foothills of Mt Fuji featuring art and handmade crafts by women artists from across Japan.
The collection includes both traditional and contemporary art and craft, including pottery, metalwork, woodwork, lacquerware, glass, textiles, leatherwork, paper art, felt, embroidery, calligraphy, and painting.
The store is surrounded by forested mountains and offers spectacular views of Mt Fuji. Most of our customers are international visitors traveling in Japan.
Team: Small owner-led retail team (3–4 staff)
求める人材:
Requirements
- Legally eligible to work in Japan (non-Japanese residents with valid permission to work are welcome)
- Near-fluent or fluent English is required. Highly proficient non-native speakers are welcome
- Ability to communicate confidently with customers in English
- Intermediate or higher Japanese speaking and reading ability
- Comfortable standing for extended periods during a shift
- Ability to lift boxes weighing up to 8 kg
- Ability to reliably attend scheduled shifts at a rural, car-dependent location with limited public transportation
- Applicants seeking long-term employment are preferred
Desirable qualities (useful but not required)
- Demonstrated reliability over extended periods in previous roles
- Retail sales experience
- Experience proactively engaging customers and sharing product knowledge
- Applicants with a passion for art, handmade crafts, and interacting with domestic and international visitors are especially welcome
勤務時間・曜日:
- Typical shift hours: Between 9 am and 5 pm
- Hours: 40 hours per week (actual working hours, excluding breaks)
- Break time: 60 minutes
Notes:
- Start and end times may vary depending on operational needs
- Shifts are scheduled in advance based primarily on business needs, with reasonable consideration of employee availability. Flexibility is provided where possible
休暇・休日:
- Shifts include Saturdays, Sundays, and public holidays
- When work is performed on a statutory holiday or when working hours exceed 40 hours per week, compensatory time off or pay will be provided in accordance with Japanese labor law
- Statutory annual paid leave in accordance with Japanese labor law
- Maternity and childcare leave available for eligible employees in accordance with Japanese labor law
勤務地:
- Workplace: 2655 Saiko, Fujikawaguchiko-cho, Minamitsuru-gun, Yamanashi Prefecture 〒401-0332
- Location context: The shop is located in a rural area of Yamanashi Prefecture, near Mt Fuji. Compared with major cities, the area has a lower cost of living and offers easy access to nature, including lakes, forests, and hiking trails. Daily life is quieter and more car-dependent than in urban centres, and public transport options are limited.
- Smoking policy: Smoking is prohibited inside the store and anywhere on the premises
アクセス:
By car: The shop is a 15–20 minute drive from Lake Kawaguchiko. Free parking is available nearby.
By train: The nearest station is Kawaguchiko Station. From there, the shop can be reached by car, taxi, or bus.
By bus: From Kawaguchiko Station, take the Fujikyu Bus (Green Line) and get off at Saiko Iyashinosato Nemba. The shop is a short walk from the bus stop.
給与:
Raises
May be considered once a year, based on demonstrated performance, reliability, and skill development over time.
Bonus
Twice per year (depending on company performance). In the first year, the amount may be prorated based on length of employment.
Progression
Employees who demonstrate strong performance and reliability may be considered for increased pay and responsibility over time.
待遇・福利厚生:
- Social insurance enrollment in accordance with Japanese labor law
- Commuting allowance provided (according to company policy)
- Housing allowance available for eligible employees (according to company policy)
- Staff discount
その他:
Do not apply in person.
Apply online here: https://www.craftsjp.com/full-time-sales-associate
Start date: Flexible
Job Type: Full-time
Pay: 225,000円 - 294,000円 per month
Average number of scheduled working hours (monthly): 170 hour(s)
