Nature and aim of the position
This position is responsible for managing the tax refund counter staff at CIRC.
This role involves providing leadership to temporary and part-time refund staff.
Must be dedicated to customer service and satisfaction.
Main duties and responsibilities
- Verify and refund Tax Free Forms
- Enhancing customer satisfaction
- Preventing refund error and fraud
- Prepare reports as needed
- Adhering to Global Blue and Merchant’s policies, guidelines and procedures
- Supporting and maintaining strong relations with the merchants
Main KPIs
- Number of issued transactions
- Working hours management
Reporting and collaboration
- Reporting line: Area Manager (East)
- Mainly cooperates with:
- Peers at same and other Tax Refund counters
- Sales organization
- IT / Field Service
- Finance
- Human resources
- Merchants’ staff
