JOB SUMMARY
Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
- 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Recreation Operations
- Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Monitors quality, standards and meets the expectations of the customers on a daily basis.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports the management of outside vendors including water sports and scuba.
- Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Manages group activities including sand painting, bon fires, and team building events.
- Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Participates in the performance appraisal system process, giving feedback when needed.
- Coordinates training activities for employees in department.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
のスタッフは、受賞歴のある世界各地の100を超えるホテル/リゾートで、滞在後も長くお客様の記憶に残り続ける破格の体験を創出しています。生涯の思い出を作る世界トップクラスのホスピタリティのプロフェッショナルが集まるザ・リッツ・カールトンは、創造性、思慮深さ、思いやりが発揮できる環境があれば、誰もが成功できると信じています。
私たちは常に、世界中で稀有で特別なラグジュアリーサービスを代表し、お客様に最高の気配りと快適さを提供することに誇りを持っています。
ここで働く人の役割は、ザ・リッツ・カールトンの「ゴールドスタンダード」が毎日優雅に、心を込めて提供されるようにすることです。ゴールドスタンダードはザ・リッツ・カールトンの基盤であり、毎日よりよい一日を目指す私たちの指針です。ザ・リッツ・カールトンがラグジュアリーホスピタリティのグローバルブランドリーダーとして高い評価を得ているのは、この基盤、そして企業文化が成功を導くという信念のたまものです。私たちのチームの一員になると、従業員への約束、信条、サービスバリューなどのゴールドスタンダードを学び、それを体現することが求められます。同時に私たちは、仕事や同僚を誇りに思えるような機会と環境を提供することを約束します。
ザ・リッツ・カールトンの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。
