We're looking for Application Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.
This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.
Responsibilities:
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The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for.
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Working closely with our Tier 2 team and other departments in the company.
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Addressing and debugging complex technical issues.
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Handling escalations and complex issues.
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Investigating logs and working with SQL.
Requirements:
- 2 +years of experience as a technical support engineer.
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Excellent understanding of technical support methodologies and tools.
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Exceptional troubleshooting skills.
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Willingness and ability to deep dive into the problem and find the root cause.
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Ability to multitask and handle various priorities.
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Exceptional interpersonal skills
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Experience with debugging tools and analyzing logs
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Experience with Atlassian, Zendesk, SharePoint – advantage.
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Knowledge of SQL and experience working with relational databases – advantage.
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Previous experience working in a global organization – advantage.
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Excellent English and Japanese – written and verbal communication skills – must
