勤務地
東京都 23区, 港区
雇用形態
正社員
給与
800万円 ~ 1000万円
We are looking for an experienced IT Support Team Lead to lead onsite IT support operations.
This role requires a hands-on leader who can manage client relationships, lead an IT support team,
ensure SLA compliance, and provide high-quality end-user support in a manufacturing / production
environment.
Key Responsibilities:
Client & Service Management
∙Act as the primary IT contact for the client at site level
∙Manage weekly and monthly client meetings, reporting, and presentations
∙Ensure SLAs are met for all assigned sites and services
∙Handle user communications professionally (email and verbal)
Team Leadership
∙Lead and coordinate the onsite IT support team as a cluster/site lead
∙Allocate tickets, manage workloads, and ensure service quality
∙Coordinate with vendors, principals, and third-party engineers
End-User & Technical Support
∙Provide hands-on support for Desktop and Laptop troubleshooting
∙Installation, configuration, and troubleshooting of OS, applications, and drivers
∙Remote assistance for PC setup, upgrades, and issue resolution
∙Support and basic configuration of iPhones (iOS devices)
∙Work on incidents and service requests related to hardware and software
Ticketing & ITSM
∙Hands-on experience with ticketing tools
∙Strong understanding of incident and service request processes
∙Knowledge of Service Desk operations: ticket logging, categorization, and allocation
∙Ensure adherence to ITIL-aligned processes and SLA targets
Asset & Inventory Management
∙Manage hardware asset and inventory records (systems and peripherals)
∙Track asset movement across sites and maintain stockroom accuracy
∙Perform weekly/monthly inventory audits
∙Handle equipment disposal in compliance with processes
∙Place hardware/accessories orders and manage threshold stock levels
Site Operations Support
∙Escort and coordinate third-party engineers onsite
∙Provide hands & feet support for network, printer, and firewall activities
∙Perform Quality Assurance testing of laptops
∙Receive equipment from clients and update stock records
∙Liaise with site facilities for maintenance of Hub / Tech Hub areas
職務経験
3年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル
日本語レベル
流暢
最終学歴
高等学校卒
現在のビザ
日本での就労許可が必要です
Required Skills & Experience:
∙Proven experience in IT Support / Desktop Support / Service Desk roles
∙Experience leading or managing an IT support team
∙Strong hands-on experience with ticketing tools and ITSM processes
∙Solid knowledge of hardware asset and inventory management
∙Basic network troubleshooting knowledge
∙Strong customer service and client management skills
∙Advanced working knowledge of Microsoft Excel
∙Experience supporting manufacturing or production line environments from an IT
perspective
雇用形態正社員給与800万円 ~ 1000万円
会社の種類
大手企業 (300名を超える従業員数) 外資系企業
外国人の割合
外国人 半数
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
【求職者の方のお問い合わせについて】
■ 求人内容に関するお問い合わせ
CareerCrossは求人掲載サービスのため、各求人の詳細な職務内容や選考内容につきましては、掲載企業様より直接ご案内いただいております。
ご応募後、企業様から返信があった場合は、CareerCrossサイト内で企業の担当者様と直接やり取りが可能となります。求人内容や選考に関するご質問につきましては、企業様へ直接ご確認ください。
■ CareerCrossのサービスに関するお問い合わせ
CareerCrossのサービス利用方法等に関するお問い合わせにつきましては、以下までご連絡ください。
電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
【CareerCross求人掲載企業様のお問い合わせについて】
Indeedでは求人の掲載停止や内容変更の手続きができません。
大変お手数ですが、該当のご依頼につきましてはCareerCross（当社）までご連絡いただけますと幸いです。
電話番号：03-5217-3900
メール：[email protected]
