仕事内容:
AVASO Technology Solutions is a premier global IT services provider operating across 180+ countries, dedicated to simplifying complex technology to drive business transformation and operational excellence. Guided by our core values of Respect, Integrity, Responsibility, and Teamwork, we deliver end-to-end solutions in Digital Workplace, Cloud, and Strategic IT Infrastructure for over 200 major enterprise clients worldwide.
求める人材:
Key Responsibilities
Zone Operations Management
- Manage day-to-day field service operations across assigned cities/sites within Japan.
- Ensure smooth delivery of incidents, service requests, IMAC, break-fix, and project activities.
- Plan technician coverage based on geography, demand, and SLA commitments.
- Monitor ticket queues, dispatch efficiency, and backlog management.
Team Leadership
- Lead and manage field technicians/engineers within the assigned zone.
- Conduct daily reviews, team briefings, coaching sessions, and performance management.
- Ensure technician readiness, attendance discipline, grooming, and productivity.
- Support hiring, onboarding, and technical training.
Hands-on Ticket Execution
- Personally support high-priority, VIP, escalated, or ageing tickets as needed.
- Provide on-site technical support during peak demand or resource shortage situations.
- Ensure quality ticket notes, documentation, and closure updates in ticketing tools.
Customer & Client Management
- Build strong relationships with customer site contacts and key stakeholders.
- Handle service escalations and ensure timely resolution.
- Participate in operational reviews and governance meetings.
- Maintain high CSAT and professional service standards.
KPI & Performance Management
- Drive SLA compliance, utilisation, productivity, and first-time fix targets.
- Publish daily/weekly/monthly zone performance reports.
- Analyze recurring issues and implement corrective actions.
Compliance & Governance
- Ensure adherence to company processes, local labour laws, safety standards, and customer policies.
- Maintain audit readiness, asset controls, and documentation compliance.
Continuous Improvement
- Improve dispatch models, route planning, technician productivity, and service quality.
- Identify automation and cost optimisation opportunities.
勤務時間・曜日:
5 Days
40 Hours a Week
その他:
Job Type: Full-time
Pay: From 6,000,000円 per year
Average number of scheduled working hours (monthly): 160 hour(s)
Ability to Commute:
Language:
- Japanese & English (Required)
