About Abbott
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world - in nutrition, diagnostics, medical devices and branded generic pharmaceuticals - that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of Field Support Specialist is within our IDDM-Japan located at Japan.
This job description will be reviewed periodically and is subject to change by management.
PURPOSE OF THE ROLE:
This role is responsible for delivering high-quality field support for diagnostic equipment, ensuring stable operation, improving customer satisfaction, and building long-term customer relationships.
本ポジションは、診断機器に対する高品質なフィールドサポートを提供し、機器の安定稼働を実現するとともに、顧客満足度の向上および長期的な信頼関係構築を担います。
In addition to executing core field activities independently, this role is expected to proactively identify customer needs and contribute to problem-solving and continuous improvement.
基本的な現場対応を自律的に遂行するだけでなく、顧客ニーズを主体的に把握し、課題解決および継続的な業務改善に貢献することが期待されます。
RESPONSIBILITIES:
Field Support & Technical Execution / フィールドサポートおよび技術対応
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Provide installation, training, and operational support / 機器の設置・トレーニング・操作支援
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Ensure accuracy, safety, and stable performance of products / 精度・安全性・安定稼働の確保
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Perform upgrades and troubleshooting / アップグレード・トラブル対応
Customer Support & Engagement / 顧客対応および関係構築
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Support product demonstrations and safe use / デモおよび適正・安全使用の支援
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Explain product features and scientific background clearly / 製品特性・基礎学術の説明
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Build trust and understand needs to provide solutions / 信頼関係構築とニーズに基づく提案
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Conduct site presentations and improve satisfaction / 院内説明会の実施・満足度向上
Complaint Handling & Continuous Improvement / 問題対応および継続的改善
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Handle complaints per regulations and procedures / 規制・社内手順に基づく苦情対応
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Troubleshoot issues and escalate as needed / トラブル対応およびエスカレーション
Collaboration & Information Sharing / 社内連携および情報共有
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Share customer insights and opportunities / 顧客情報・機会の共有
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Monitor market trends such as competitors information / 競合他社情報など、市場動向の把握
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Support business growth by generating leads & keeping customer retentions / リード創出による事業成長支援
BASIC QUALIFICATIONS | EDUCATION:
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Bachelor’s degree or equivalent / 大卒・高専・大学院卒相当
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Valid driver’s license / 普通自動車運転免許
PREFERRED QUALIFICATIONS:
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Experience in diagnostic or medical device industry / 検査機器・医療機器業界経験
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Service engineer experience / サービスエンジニア経験
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Basic life science knowledge / 基礎的なライフサイエンス知識
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PC skills (Excel, Word, PowerPoint) / PCスキル (Excel, Word, PowerPoint)
COMPETENCIES:
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Build good communication with customers with fundamental product and technical knowledge / 技術的なサポートを通じて顧客との良好なコミュニケーションを構築できる
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Good communication within the company / 社内でのコミュニケーションを良好に行える
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
