JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The responsibilities will be all of office services including financial control, work order handling, badge/key administration, office supply & café item management, energy tracking, fleet management and the support for Account Manager.
Client/Stakeholder Engagement
Deliver excellent office services to meet client’s expectations.
Build and develop effective relationships with key stakeholders and be comfortable working across all levels.
Respond efficiently to escalations, providing timelines and timely feedback throughout the solutioning.
Support a regular series of stakeholder/governance meetings to quickly address needs and concerns for Account manager.
Procurement & Vendor Management
Office supply and drink item management and purchasing
Build the good relationship with LL, BM and related vendors.
Undertake, with local/regional team, the Supplier Performance Reviews, retendering in a timely manner if continued poor performance cannot be resolved.
Contracts Management
Ensure that all contracts are professionally delivered at the right cost and in line with the Code of Ethics.
Monitor expiry of contracts and initiate re-procurement is needed.
Continually assess contracts to ensure best value delivered to the client.
Finance Management
Ensure that the site’s financial operations are meeting targets and where not, escalate for support.
Assist and monitor financial processes to ensure account payable procedures are followed at all times.
Align operational reporting with finance timelines to ensure timeliness of process.
Office service Management
Office inspection – inventory check and fault detection
Handling work orders
Building badge / key administration
Energy (utility) data tracking
Account Manager Support
Provide Account Manager with the support of Account management and Client relationship management including the communication with regional team.
Create the presentation materials for the operational review and reporting.
Monitor to ensure all manuals, procedures and performance measures are maintained at all times.
Ensure all SOW(SLA) and Client requirements (BCP etc) are met.
Maintain updated, the account Playbook relevant to sites/countries under your responsibility.
Candidate specification
5 years experience on FM service or related field
Proven capacity to understand and interpret commercial contracts.
Excellent communication and presentation skills
Mind-set of diversity and inclusion
Native level in Japanese and basic English
Knowledge and skill for Microsoft applications (Excel, PowerPoint, Word, Outlook)
Self-motivated; confident & energetic
Strongly goal-oriented – focuses on meeting all performance targets.
Team player – cooperates and works well with others to meet targets.
Employment Type: Contract Employee
Work Location: Shinagawa, Tokyo
Smoking Policy: No smoking on premises (designated smoking areas available)
Working Hours: 9:00 AM to 6:00 PM (hours may vary when working at client sites)
Flexible Work Hours: Core hours apply
Remote Work: On-site attendance required
Holidays: Two days off per week (Follows Japanese calendar)
Overtime Pay: Included. Fixed overtime pay (equivalent to 30 hours per month) is included in the base annual salary.
Bonus: Based on performance
Number of Openings: 1
Selection Process: Document Screening, Interview (multiple rounds planned)
and Final Interview
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
