仕事内容:
Shanti Travel is Hiring aGeneral Manager
Location: Tokyo, Japan
Start Date: September 2026
Your Mission
As General Manager, you will be responsible for the overall leadership and performance of Shanti Travel Japan, based in Tokyo. You will define the company's commercial and operational strategy, oversee all teams, ensure outstanding customer satisfaction, and drive the financial performance of the Business Unit.
You will embody Shanti Travel's vision while ensuring that the company's quality standards, values, and culture are consistently upheld.
The General Manager's performance will be assessed through key performance indicators (KPIs) measuring the overall success of the Business Unit. These KPIs also serve as the basis for the incentive scheme:
- Business Unit employee turnover rate, reflecting team stability, engagement, and management quality.
- Business Unit profitability, measured by the gap between actual Profit on File (POF) per travelled customer and the defined target.
- Customer satisfaction, measured through post-trip surveys, qualitative feedback, and service quality indicators.
- Control of direct and indirect Business Unit costs, comparing actual expenses against budget targets.
This position reports directly to the Group Chief Operating Officer (COO).
What You Will DoStrategic Development
- Develop, implement, and continuously refine the overall strategy of the Japan Business Unit in line with growth objectives and tourism market trends.
- Monitor competitors, identify new business opportunities, and drive the development of travel products and experiences across Asia and beyond.
- Define and oversee the marketing strategy, including digital marketing initiatives, commercial campaigns, and strategic partnerships.
- Strengthen Shanti Travel's brand awareness and market position in both existing and emerging markets.
External Representation & Network Development
- Represent Shanti Travel with government institutions, tourism authorities, business partners, suppliers, travel agencies, media, and tourism stakeholders across Japan and the destinations operated by the company.
- Attend industry trade shows, networking events, and strategic meetings to increase brand visibility.
- Build and maintain strong relationships with local and international partners.
Business Development
- Support B2B business development alongside the Sales Manager.
- Participate, when required, in strategic discussions with key historical B2B partners and large accounts.
- Provide strategic insight into the development potential of existing partnerships and new business opportunities.
- Support Sales Managers during major negotiations, strategic meetings, and high-value partnerships, while ensuring business continuity during their absence (including leave periods). This includes overseeing lead allocation, monitoring team productivity, and driving overall sales performance.
- Provide structured and regular reporting to the COO regarding Business Unit productivity, performance, challenges, and growth opportunities.
- Facilitate coordination between Operations, Production, Marketing, and Sales to ensure successful execution of B2B commitments.
Operational & Organizational Management
- Oversee all operations from the Japan office, including sales, tailor-made travel design, reservations, production, supplier management, customer service, and logistics while ensuring excellent service quality and customer satisfaction.
- Ensure compliance with all applicable regulations across the countries of operation, including tourism licenses, tax and labor obligations, contractual compliance, and Group procedures.
- Continuously improve operational processes in close collaboration with the Finance department to increase efficiency, optimize operating costs, protect margins, and deliver an outstanding travel experience.
- Maintain regular coordination with Finance on administrative and governance matters, including office management, auditors, banks, accountants, government authorities, and tourism ministries, particularly regarding licensing and renewals.
- Ensure the smooth operation of local offices while maintaining effective communication and alignment between operational, financial, and external stakeholders.
Team Leadership
- Lead, coach, develop, and evaluate department managers and their respective teams.
- Recruit the right talent, identify training needs, and support employee development in collaboration with the Group HR department.
- Foster a strong company culture built on collaboration, performance, and service excellence.
- Communicate team performance indicators and ensure effective internal communication.
- Ensure consistent implementation of Group policies, procedures, and strategic decisions throughout the Business Unit.
Financial Management & Reporting
- Prepare the annual budget, monitor forecasts, and ensure revenue, margin, and profitability targets are achieved.
- Supervise cost management, analyze financial performance, and implement corrective action plans whenever necessary.
- Produce regular reports for senior management and shareholders while supporting investment decisions.
Customer Experience & Service Quality
- Ensure high levels of customer satisfaction by supervising case management and guaranteeing timely resolution of issues.
- Establish quality indicators, analyze customer feedback, and lead continuous service improvement initiatives.
- Ensure every traveler enjoys a consistent, personalized experience aligned with Shanti Travel's standards.
CSR & Sustainable Tourism
- Lead the Business Unit's CSR strategy in alignment with the Group's sustainability vision.
- Manage the renewal and ongoing compliance of the Travelife certification.
- Deploy and enforce environmental, social, and economic sustainability policies throughout the Business Unit.
- Engage and inspire teams by integrating CSR principles into daily operations, company culture, and business processes.
- Ensure sustainability is embedded within products, partnerships, suppliers, and customer experience.
- Monitor, measure, and report CSR performance using clearly defined KPIs, including certification status, CSR integration within products, compliance levels, and awareness initiatives.
- Proactively identify opportunities to strengthen responsible tourism practices and develop new sustainability initiatives.
Product Development
- Monitor travel industry trends and maintain regular market benchmarking to ensure competitive positioning.
- Ensure the product portfolio remains coherent, competitive, and differentiated.
- Work closely with Sales, Marketing, and Operations to ensure alignment between products, commercial messaging, and operational delivery.
About You
- You have significant experience in the travel, tourism, or hospitality industry.
- You have at least 5 years of proven experience in team leadership, business development, financial management, and operational management.
- You possess a strong understanding of the economic, logistical, and regulatory challenges of the travel industry, ideally within an international environment.
- You have excellent communication, negotiation, leadership, and decision-making skills.
- You are fluent in French and English; additional languages are considered a strong advantage.
- You are comfortable using business software and digital tools.
- You are an inspiring leader capable of motivating and developing multicultural teams.
- You combine strategic thinking with hands-on operational excellence and demonstrate autonomy, accountability, discipline, and strong results orientation.
- You are adaptable, professionally mature, entrepreneurial, innovative, customer-oriented, and thrive in fast-paced international environments.
What We Offer
- Competitive fixed salary based on experience
- Performance-based bonus scheme
- One annual return flight to France after one year of service
- International health insurance covering 100% of hospitalization costs
- Annual bonus equivalent to a 13th-month salary
- Occasional educational trips to discover destinations (according to business needs)
- An international and multicultural working environment
How to Apply
If you believe this opportunity matches your experience and career ambitions, please apply through:
https://connect.shantitravel.com/fr/jobs
For any additional questions, please contact:
[email protected]
If you'd like, I can also adapt this into a more attractive, international-style job advertisement that sounds closer to what companies like Intrepid Travel, G Adventures, or Booking.com would publish.
勤務時間・曜日:
Shanti Travel is Hiring aGeneral Manager
Location: Tokyo, Japan
Start Date: September 2026
Your Mission
As General Manager, you will be responsible for the overall leadership and performance of Shanti Travel Japan, based in Tokyo. You will define the company's commercial and operational strategy, oversee all teams, ensure outstanding customer satisfaction, and drive the financial performance of the Business Unit.
You will embody Shanti Travel's vision while ensuring that the company's quality standards, values, and culture are consistently upheld.
The General Manager's performance will be assessed through key performance indicators (KPIs) measuring the overall success of the Business Unit. These KPIs also serve as the basis for the incentive scheme:
- Business Unit employee turnover rate, reflecting team stability, engagement, and management quality.
- Business Unit profitability, measured by the gap between actual Profit on File (POF) per travelled customer and the defined target.
- Customer satisfaction, measured through post-trip surveys, qualitative feedback, and service quality indicators.
- Control of direct and indirect Business Unit costs, comparing actual expenses against budget targets.
This position reports directly to the Group Chief Operating Officer (COO).
What You Will DoStrategic Development
- Develop, implement, and continuously refine the overall strategy of the Japan Business Unit in line with growth objectives and tourism market trends.
- Monitor competitors, identify new business opportunities, and drive the development of travel products and experiences across Asia and beyond.
- Define and oversee the marketing strategy, including digital marketing initiatives, commercial campaigns, and strategic partnerships.
- Strengthen Shanti Travel's brand awareness and market position in both existing and emerging markets.
External Representation & Network Development
- Represent Shanti Travel with government institutions, tourism authorities, business partners, suppliers, travel agencies, media, and tourism stakeholders across Japan and the destinations operated by the company.
- Attend industry trade shows, networking events, and strategic meetings to increase brand visibility.
- Build and maintain strong relationships with local and international partners.
Business Development
- Support B2B business development alongside the Sales Manager.
- Participate, when required, in strategic discussions with key historical B2B partners and large accounts.
- Provide strategic insight into the development potential of existing partnerships and new business opportunities.
- Support Sales Managers during major negotiations, strategic meetings, and high-value partnerships, while ensuring business continuity during their absence (including leave periods). This includes overseeing lead allocation, monitoring team productivity, and driving overall sales performance.
- Provide structured and regular reporting to the COO regarding Business Unit productivity, performance, challenges, and growth opportunities.
- Facilitate coordination between Operations, Production, Marketing, and Sales to ensure successful execution of B2B commitments.
Operational & Organizational Management
- Oversee all operations from the Japan office, including sales, tailor-made travel design, reservations, production, supplier management, customer service, and logistics while ensuring excellent service quality and customer satisfaction.
- Ensure compliance with all applicable regulations across the countries of operation, including tourism licenses, tax and labor obligations, contractual compliance, and Group procedures.
- Continuously improve operational processes in close collaboration with the Finance department to increase efficiency, optimize operating costs, protect margins, and deliver an outstanding travel experience.
- Maintain regular coordination with Finance on administrative and governance matters, including office management, auditors, banks, accountants, government authorities, and tourism ministries, particularly regarding licensing and renewals.
- Ensure the smooth operation of local offices while maintaining effective communication and alignment between operational, financial, and external stakeholders.
Team Leadership
- Lead, coach, develop, and evaluate department managers and their respective teams.
- Recruit the right talent, identify training needs, and support employee development in collaboration with the Group HR department.
- Foster a strong company culture built on collaboration, performance, and service excellence.
- Communicate team performance indicators and ensure effective internal communication.
- Ensure consistent implementation of Group policies, procedures, and strategic decisions throughout the Business Unit.
Financial Management & Reporting
- Prepare the annual budget, monitor forecasts, and ensure revenue, margin, and profitability targets are achieved.
- Supervise cost management, analyze financial performance, and implement corrective action plans whenever necessary.
- Produce regular reports for senior management and shareholders while supporting investment decisions.
Customer Experience & Service Quality
- Ensure high levels of customer satisfaction by supervising case management and guaranteeing timely resolution of issues.
- Establish quality indicators, analyze customer feedback, and lead continuous service improvement initiatives.
- Ensure every traveler enjoys a consistent, personalized experience aligned with Shanti Travel's standards.
CSR & Sustainable Tourism
- Lead the Business Unit's CSR strategy in alignment with the Group's sustainability vision.
- Manage the renewal and ongoing compliance of the Travelife certification.
- Deploy and enforce environmental, social, and economic sustainability policies throughout the Business Unit.
- Engage and inspire teams by integrating CSR principles into daily operations, company culture, and business processes.
- Ensure sustainability is embedded within products, partnerships, suppliers, and customer experience.
- Monitor, measure, and report CSR performance using clearly defined KPIs, including certification status, CSR integration within products, compliance levels, and awareness initiatives.
- Proactively identify opportunities to strengthen responsible tourism practices and develop new sustainability initiatives.
Product Development
- Monitor travel industry trends and maintain regular market benchmarking to ensure competitive positioning.
- Ensure the product portfolio remains coherent, competitive, and differentiated.
- Work closely with Sales, Marketing, and Operations to ensure alignment between products, commercial messaging, and operational delivery.
About You
- You have significant experience in the travel, tourism, or hospitality industry.
- You have at least 5 years of proven experience in team leadership, business development, financial management, and operational management.
- You possess a strong understanding of the economic, logistical, and regulatory challenges of the travel industry, ideally within an international environment.
- You have excellent communication, negotiation, leadership, and decision-making skills.
- You are fluent in French and English; additional languages are considered a strong advantage.
- You are comfortable using business software and digital tools.
- You are an inspiring leader capable of motivating and developing multicultural teams.
- You combine strategic thinking with hands-on operational excellence and demonstrate autonomy, accountability, discipline, and strong results orientation.
- You are adaptable, professionally mature, entrepreneurial, innovative, customer-oriented, and thrive in fast-paced international environments.
What We Offer
- Competitive fixed salary based on experience
- Performance-based bonus scheme
- One annual return flight to France after one year of service
- International health insurance covering 100% of hospitalization costs
- Annual bonus equivalent to a 13th-month salary
- Occasional educational trips to discover destinations (according to business needs)
- An international and multicultural working environment
How to Apply
If you believe this opportunity matches your experience and career ambitions, please apply through:
https://connect.shantitravel.com/fr/jobs
For any additional questions, please contact:
[email protected]
その他:
Type d'emploi : Temps plein
Pay: 350 000円 à 450 000円 par mois
Average number of scheduled working hours (monthly): 160 hour(s)
