仕事内容:
General Travel Operations Manager (旅行サービス手配業務取扱管理者)Position Objective
Ensure the effective planning, coordination, and supervision of the company's travel operations in Japan, guaranteeing compliance with quality standards, operational efficiency, and all regulatory requirements applicable to travel agencies. The position is responsible for strengthening relationships with business partners and strategic suppliers while serving as the technical manager responsible for the travel agency license in accordance with Japanese regulations.
QualificationsEducation
Bachelor's degree in Tourism, Business Administration, International Business, Hospitality Management, or a related field.
Experience
- Minimum of 3 years of experience in travel operations, travel agencies, Destination Management Companies (DMCs), tour operators, or tourism-related businesses.
- Experience coordinating suppliers, tour operators, and ground transportation services.
- Experience in commercial negotiations and tourism product development.
- Previous experience with a licensed travel agency in Japan is preferred.
Certifications
- Required: Valid Japanese certification as 旅行サービス手配業務取扱管理者 (Travel Service Arrangement Manager), or any certification required under Japanese law to perform the corresponding regulatory function within a travel agency.
Languages
- Japanese: Native or Advanced.
- English: Advanced.
- Spanish: Preferred.
Location
Tokyo, Japan.
Knowledge
- Japanese travel agency laws and regulations.
- Tour operations, travel experiences, ground transportation, and reservation management.
- Domestic and international supplier management.
- Operational forecasting and planning.
- Microsoft Office (Intermediate to Advanced Excel).
- Reservation systems and tourism management platforms.
Key Responsibilities
- Manage relationships with tour operators, suppliers, and strategic business partners by developing efficient processes for operating tours and travel experiences.
- Identify new business opportunities in collaboration with the Operations Manager and commercial partners.
- Build long-term business relationships with key operators and suppliers by conducting regular performance evaluations and promoting continuous improvement initiatives.
- Coordinate the daily operation of tours, transfers, attraction tickets, travel experiences, and other tourism services.
- Confirm reservations with suppliers, verify availability, manage last-minute changes, and ensure the accurate issuance of operational documentation.
- Prepare bus utilization forecasts to optimize costs while maintaining healthy contribution margins.
- Develop tour guide allocation forecasts to achieve an optimal balance between operational efficiency and profitability.
- Monitor operational calendars, allotments, release deadlines (cut-off dates), passenger lists, and operational documentation.
- Manage operational incidents before, during, and after service delivery by implementing timely solutions and documenting corrective actions.
- Serve as the regulatory manager associated with the 旅行サービス手配業務取扱管理者 certification, ensuring compliance with all applicable Japanese travel agency regulations.
- Ensure that operational processes and internal documentation comply with licensing requirements and current regulations.
- Support internal audits, regulatory inspections, and the maintenance of administrative documentation related to travel operations.
- Coordinate with executive management regarding any significant operational, product, or organizational changes that may affect regulatory compliance.
- Monitor compliance with internal quality, safety, customer service, and operational standards by both internal staff and external suppliers.
- Develop, update, and implement operational manuals, procedures, and incident response protocols, ensuring they are effectively communicated and consistently followed by guides, suppliers, and employees.
- Monitor operational performance indicators and recommend initiatives to improve efficiency, service quality, and customer satisfaction.
- Evaluate supplier performance using quality, punctuality, compliance, and customer satisfaction metrics.
アピールポイント:
【アミーゴ・ツアーズとは？】
アミーゴ・グループは宿泊、ツアー、送迎サービスを専門とする旅行会社で、ラテンアメリカ、ヨーロッパ、日本の8カ国で事業を展開しています。アミーゴ・グループは観光業への情熱を持ち、お客様一人一人にユニークな体験を提供することを使命としています。
https://amigotours.com/es/acerca-de/
求める人材:
CompetenciesTechnical Competencies
- Planning and organization.
- Travel operations management.
- Supplier negotiation.
- Project management.
- Data analysis.
- Knowledge of Japanese tourism regulations.
- Problem-solving and incident management.
Soft Skills
- Leadership.
- Effective communication.
- Customer-oriented mindset.
- Teamwork.
- Decision-making.
- Analytical thinking.
- Adaptability.
- Results-oriented approach.
- Attention to detail.
- Ability to perform effectively under pressure.
This position is designed not only to oversee the company's daily travel operations but also to serve as the regulatory manager responsible for the travel agency license in Japan. Accordingly, it combines operational leadership with regulatory compliance responsibilities to ensure the organization operates in full accordance with Japanese travel industry regulations.
勤務時間・曜日:
Compensation
Annual Salary: JPY 4,000,000–4,500,000
Standard Working Hours:
5 days per week, from 10:00 a.m. to 7:00 p.m., with a 1-hour lunch break.
Benefits:
- Full enrollment in Japan's social security system, including:
- Health Insurance
- Employees' Pension Insurance
- Employment Insurance
- Annual medical checkup
休暇・休日:
Paid annual leave: 10 days per year, available after six months of continuous employment with the company.
Remote Work:
10 national holidays per year.
勤務地:
勤務地】
渋谷区または千代田区（オフィス移転計画中のため、現時点での住所は未定です）
基本的にオフィスでの勤務となります。
アクセス:
Kanda
待遇・福利厚生:
- Health Insurance
- Employees' Pension Insurance
- Employment Insurance
- Annual medical checkup
その他:
ビデオ通話によるインタビュー。
Job Type: Full-time
Pay: 4,000,000円 - 4,500,000円 per year
Average number of scheduled working hours (monthly): 160 hour(s)
言語:
