- Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and identify key customer technical objections • Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements • Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of concept technical work • Identify and respond to key technical objections from client, providing prescriptive guidance for successful resolutions tailored to specific client needs • May directly work with Customer's Cloud products to demonstrate, design and prototype integrations in customer/partner environments • Develop and deliver thorough product messaging to highlight advanced technical value propositions, using techniques such as: whiteboard and slide presentations, technical product demonstrations, white papers, trial management and RFI response documents • Assess technical challenges to develop and deliver recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution • Leverage technical expertise to provide “best practice” counsel to optimize advanced technical products’ effectiveness • Ensure customer data is accurate and actionable using Salesforce.com (“SFDC”) systems • Leverage third party prospect and account intelligence tools to extract meaningful insights and support varying client needs • Navigate, analyze, and interpret technical documentation for technical products, often including Customer Cloud products • Enhance skills and knowledge by using a Learning Management Solution (“LMS”) for training and certification • Serve as a technical and subject matter expert to support advanced trainings for team members on moderate to highly complex technical subjects • Offer thought leadership in the advanced technical solutions, such as cloud computing • Coach and mentor team members and advise managers on creating business and process efficiencies in internal workflows and training materials • Collect and codify best practices between sales, marketing, and sales engineers
Qualifications Required Qualifications
- Bachelor’s degree/diploma in computer science or other technical field, or equivalent practical experience (preferred) • 5 years of experience serving in a technical Sales Engineer in an advanced technical environment or equivalent experience in a customer facing role • Prior experience with advanced technologies, such as: Big Data, PaaS, and IaaS technologies, etc. • Expertise and hands-on experience using and managing databases, including knowledge of advanced databases, such as: Map Reduce, Hadoop, Spark, Flume, Hive, Impala, Spark SQL, BigQuery, etc. • Advanced working knowledge of Linux, Web 2.0 development platform, solutions, and/or related technologies, such as: HTTP, Basic/NTLM, cookies/sessions, XML/XSLT/XHTML/HTML, etc. • Prior experience and success with Enterprise networking concepts, such as: DNS, TCP, Firewalls, Proxy Servers, DMZ, etc. • Prior success and experience with web application development and integration, such as: REST, SOAP, J2EE, CGI/Java/ASP servlets, Python, etc. • Prior experience with software development platforms and solutions, such as Java servlets, JavaScript, PHP, ASP, CGI, AJAX, Flash, cookies and XML, etc. • Proven strong communication skills with a proactive and positive approach to task management (written and verbal) • Confident presenter with excellent presentation and persuasion skills • Strong work ethic and ability to work independently
