採用企業
Temple University, Japan Campus (TUJ)
勤務地
神奈川県, 川崎市高津区
雇用形態
正社員
給与
400万円 ~ 経験考慮の上、応相談
リモートワーク・在宅勤務服装カジュアル副業OK残業少なめ
POSITION
Help Desk
DEPARTMENT
Information Technology Services
REPORT TO
Director of IT Operations
POSITION TYPE
Full-time
LOCATION
Hillside Center (Mizonokuchi station)
WORK HOURS
37.5 hours per week
HELPDESK OPERATING HOURS
During Semester
Monday to Friday: 08:30 – 19:30
Saturday: 09:00 – 16:30
During Semester Break
Monday to Friday: 09:00 – 17:30
SHIFT SCHEDULE
- Work on one of the following shifts on a weekly rotation basis
- Employees will be given a substitute holiday on a weekday when working on a weekend
- Shifts may occasionally change to support evening or weekend events
During Semester
Monday to Friday
(1) Opening shift: 08:30 – 16:30
(2) Closing shift: 11:00 – 19:30
Saturday
(3) Weekend shift: 08:30 – 17:00
During Semester Break
Monday to Friday
(1) Opening shift: 08:30 – 17:00
(2) Closing shift: 09:30 – 18:00
VISA REQUIREMENT
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
SALARY & BENEFITS
Commensurate with experience.
Eleven (11) days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system.
OVERVIEW OF POSITION
Provide the first level of support for TUJ staff, faculty and students to ensure the best possible computing experience.
Help Desk operates across TUJ’s City Campus, Kyoto and the newly established Hillside Center. While the primary work location for this position is Hillside Center in Mizonokuchi, staff members are expected to work occasionally and flexibly across locations as needed to support university operations.
PRIMARY RESPONSIBILITIES
- Provide Level 1 (L1) IT support for end users (students / staff / faculty) with inquiries/requests ranging from but not limited to end user account access, campus network connectivity, office/classroom workstations and audio-visual equipment
- Log and monitor work orders via ticket system for requests/inquiries received via phone call, chat, emails and walk-ins
- Setup desktop PCs or Mac workstations in classrooms and offices (imaging, software installation)
- Provide audio-visual equipment support for classes or university events
- Contact local vendors for parts ordering, office IT equipment repair
- Create and update knowledge base, user manuals for information sharing
- Manage and facilitate IT equipment rentals
- Experience programming in Python, Bash, SQL
- IT tasks and projects assigned by management
APPLICATION PROCESS
Review of applications will begin immediately and will open until filled. Desired start date is August/September 2026.
Please apply from below link:
https://tuj.bamboohr.com/careers/111?source=aWQ9Mg%3D%3D
Required application materials to be submitted:
- contact information for two references.
Only those applicants who make it past the initial review will be contacted.
Temple University, Japan Campus is committed to equal opportunity employment, and to increase diversity and inclusivity in both its community and curricula. All qualified applicants shall receive full and equal consideration for employment. The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Candidates who can contribute to the institution's goals are strongly encouraged to apply.
職務経験
1年以上
キャリアレベル
中途経験者レベル
英語レベル
流暢 (英語使用比率: 75％程度)
日本語レベル
流暢
最終学歴
大学卒： 学士号
現在のビザ
日本での就労許可は必要ありません
QUALIFICATIONS AND EXPERIENCE
- Business-level communication skills both English and Japanese (spoken and written). Fluent Japanese is preferred
- Experience troubleshooting Windows and/or MacOS environments
- Experience supporting Microsoft Office applications
- Basic knowledge and experience supporting network connectivity trouble shooting
- Experience supporting office equipment such as printers
- Strong problem-solving skills and customer service skills
- Self-motivated, proactive, and able to work effectively in a team environment
-
神奈川県, 川崎市高津区
-
東急田園都市線、 溝の口駅
雇用形態正社員給与400万円 ~ 経験考慮の上、応相談
勤務時間: 37.5 hours per week (7.5 hour shift)
休日・休暇: Weekends, Public Holidays, approx. 2 weeks over New Year
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
【求職者の方のお問い合わせについて】
■ 求人内容に関するお問い合わせ
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電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
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電話番号：03-5217-3900
メール：[email protected]
