JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
OVERALL ROLE
The Delivery Coordinator supports day-to-day site operations as part of the Workplace Experience team. The role provides workplace management and administrative coordination (including inspections, seating, vendors, purchasing and reporting), acting as the on-site point of contact for Global Real Estate (GRE) workplace activities. Success requires proactive engagement with lines of business (LOBs) and service partners to deliver a consistent, high-quality occupant experience.
MAJOR RESPONSIBILITIES
1) Workplace experience & standards (“Workplace of the future”)
Own and maintain workplace standards, including Clear Desk/Clear Deck compliance and the lost property process, with appropriate reporting to the Workplace Experience team for sharing with LOBs.
Conduct proactive checks to an agreed schedule (including a portion after business hours) to ensure occupants return to a refreshed, clean workplace.
Contribute to a highly proactive, responsive, agile team culture and ways of working.
2) Operations management & service delivery
Provide functional operational coordination to deliver consistent service excellence on site.
Implement service tasks, procedures and policies; track performance against SLAs/KPIs.
Review and spot-check supplier/service-provider performance to ensure contractual obligations are met.
Understand site operational and technical requirements; support contract continuity to maintain required supplies and services.
Deliver comprehensive workplace management for office premises, including routine inspections and issue resolution.
Manage and follow the change control process for site changes and workplace initiatives.
Handle occupant/user concerns professionally, provide solutions, and follow through to closure.
Identify operational issues and opportunities for continuous improvement, including a cost-saving/value mindset.
Raise risks and issues promptly to the Workplace Experience Site Lead using agreed escalation channels.
Support incident reporting and coordination during emergencies and critical out-of-hours issues.
Perform basic analysis/reporting when required (e.g., operational metrics, trend themes, recurring issues).
Candidate specification (key selection criteria)
Experience / qualifications
Minimum 3 years’ experience in facilities management and/or hospitality (or related workplace operations environment).
Bachelor’s degree in facilities management/building/business (or related field) is beneficial but not required.
Fluent in English.
Core skills & behaviours
Client focus & relationship management (“I Value my Customers”)
Proactive, professional customer service and stakeholder engagement.
Hospitality-oriented communication style; ability to balance client and firm requirements and manage conflict.
People & teamwork (“I am a Team Player”)
Works effectively with diverse, multicultural teams; able to guide/train others where needed.
Builds open, constructive and collaborative working relationships.
Program/organizational management (“I am Proactive”)
Strong planning and prioritization skills; able to manage multiple operational matters daily and meet tight deadlines.
Problem solving & strategic thinking (“I am Innovative”)
Comfortable with ambiguity; solves complex problems with a structured, analytical (quantitative where applicable) approach.
Takes a holistic, long-term view and drives continuous improvement.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
