As a Field Service Engineer, Field support operations, equipment inspection, and repair support Explain to customers, provide quotations, and negotiate prices.
Products handled
Dental equipment (dental treatment tables, CAD/CAM/CT equipment, sterilizers, etc.)
Connection to other companies' products in the network of in-hospital LAN devices and systems other than the above products
Technical service including product installation and repair after installation at the customer's site
Periodic inspection visits of products
Main customers: Dentists and dental clinic staff
Requirements (Field Service Engineer):
Willingness to learn
Able to analyze repairs of instruments and equipment and identify factors
Must be interested in machines.
Must have dexterity and attention to detail to be able to replace and adjust parts.
Ability to communicate appropriately both externally and internally (content, expression, and timing).
Good manners and attire
Ability to operate the company's internal system (Sales Force) without problems.
Driving license (not a paper driver)
Welcome requirements
Experience in IT equipment maintenance or knowledge of PC troubleshooting.
・Have tried assembling PCs on your own.
Have tried to create a website, distribute videos, edit videos, etc.
Technical experience in maintenance and service of dental imaging equipment, general medical imaging equipment, (hardware/software)
Qualifications as a medical equipment engineer (X-ray operator, responsible technician for repair of medical equipment, class 1, 3, 7 qualifications)
Qualifications in IT (IT Passport, Basic Information Processing Engineer, etc.)
・Able to read and write emails in English
・Experience working as a field engineer (regardless of industry)
・Knowledge of fluids such as air, water, etc., and work experience
・Experience in customer service, sales, call center, etc.
