仕事内容:
Please note , only applicants currently residing in Japan with appropriate Status of Residence will be considered.
Position Summary
We are looking for a customer-centric and technically sound Deskside Support (DSS) Engineer to join our IT operations team in Tokyo. In this role, you will be the face of IT, providing high-quality, hands-on, and remote technical support to our local employees.
Because you will be supporting a diverse workforce, the ideal candidate must be able to seamlessly navigate technical troubleshooting in Native-level Japanese for local staff while collaborating and escalating issues with global IT engineering teams in Business-level English.
Key Responsibilities
- Hardware & Software Support: Provide Tier 1 and Tier 2 end-user support for laptops (Windows/Mac), mobile devices (iOS/Android), printers, and meeting room AV equipment.
- Troubleshooting & Resolution: Diagnose and resolve hardware, software, network connectivity, and operating system issues directly at the user’s desk or via remote support tools.
- Lifecycle Management: Handle PC provisioning, imaging, deployment, asset tracking, and decommissioning for new hires and exiting employees.
- VIP Support: Deliver high-touch, white-glove technical support to executives and VIP stakeholders with minimal disruption to their schedules.
- Global Collaboration: Act as the local hands on the ground for global network, server, and security teams. Escalate complex infrastructure issues to Tier 3 global teams in English.
- Documentation: Maintain local IT inventory, document standard operating procedures (SOPs), and log all incidents accurately in the ticketing system (e.g., ServiceNow, Jira).
求める人材:
Job Requirements
Experience & Education
- Experience: 2–5 years of experience in Deskside Support, IT Helpdesk, or Technical Support within a corporate environment (multinational company experience is a big plus).
- Certifications (Preferred): CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or ITIL Foundation.
Technical Skills
- OS Expertise: Deep knowledge of Windows 10/11 and macOS troubleshooting in an enterprise environment.
- Cloud & Productivity Tools: Proficient in administering and troubleshooting Microsoft 365 (Teams, Outlook, SharePoint) and/or Google Workspace.
- Networking Fundamentals: Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration, and active directory (AD/Azure AD) user management.
- MDM Tools: Familiarity with Mobile Device Management tools like Microsoft Intune or Jamf is highly desirable.
Language & Soft Skills
- Japanese: Native level. Ability to explain technical issues politely and clearly to Japanese corporate users, understanding local cultural nuances and business etiquette.
- English: Business level. Capable of reading global technical documentation, raising tickets with global vendor support, and participating in English-speaking team meetings.
- Soft Skills: Strong empathy, patience, and a "service-first" mindset. Excellent problem-solving skills under pressure.
勤務時間・曜日:
Monday to Friday
休暇・休日:
Working Hours, Holidays & LeaveWeekends & Public Holidays
- Days Off: Complete five-day workweek system — Saturdays, Sundays, and National Holidays off.
- Japanese National Holidays: Fully observed (typically 16 days per year, including days like Marine Day, Mountain Day, etc.).
- Annual Holidays: Approximately 120–125 days per year (including weekends and national holidays).
その他:
Job Type: Full-time
Pay: 300,000円 - 650,000円 per month
Average number of scheduled working hours (monthly): 160 hour(s)
Language:
