Job Title: Chalet Duty Manager
JOB DESCRIPTION
We are looking for a Chalet Duty Manager to oversee daily chalet operations and ensure an exceptional guest experience in a resort environment.
This is a hands-on management role responsible for team leadership, guest services, reservations, and facility standards, with a strong focus on service quality and operational excellence.
JOB OVERVIEW/RESPONSIBILITIES
Operations & Team Leadership
- Lead, train, and manage chalet hosts and operational staff
- Create and manage staff schedules to ensure smooth daily operations
- Take a hands-on approach to leading day-to-day chalet activities
Guest Experience & Service Management
- Handle guest inquiries, requests, and issue resolution professionally
- Ensure high service standards and personalized guest experiences
- Coordinate special arrangements to enhance guest satisfaction
Reservations & Stay Coordination
- Oversee bookings, check-ins, check-outs, and guest logistics
- Manage daily schedules and operational coordination
Quality Control & Facilities
- Conduct regular inspections of rooms, common areas, and dining spaces
- Maintain and improve service and facility standards
- Coordinate routine maintenance and repairs
Safety & Local Knowledge
- Ensure guest safety and a secure, comfortable environment
- Stay informed on ski conditions and local attractions to support guests
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
- Experience
- Previous experience in a team leader or supervisory role
- Previous work experience in hospitality, tourism, or customer service (e.g. hotel, resort, chalet, or front office roles)
- Experience handling guest inquiries and customer support
- Education and Qualification
- Valid working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
- Skills
- Strong communication skills
- Proven problem-solving and decision-making abilities
- Ability to manage multiple tasks in a fast-paced environment
- Language Skills
- Business Level or above in English
- Competencies
- Strong guest-focused mindset with a passion for service excellence
- Ability to think quickly and resolve issues on the spot
- Team-oriented with a collaborative working style
- Friendly, polite, and professional attitude toward guests and colleagues
【Preferred】
- Experience
- Experience working in a resort or seasonal operation
- Education and Qualification
- Education or training in hospitality, tourism, or service-related fields
- Skills
- Staff training or people-management skills
- Experience with reservations or operational coordination
- Language Skills
- Conversational or above in Japanese
- Competencies
- Interest in winter sports, resort life, or outdoor activities
Employment Terms and Condition
Contract Period & Renewal
- Contract Period: 11/3/2026 - 3/31/2027
- Contract renewal: Applicable
- Reason of Renewal:
- Employee’s work performance and attitude.
- Company’s business demands.
Duty, Work Location & Scope of Changes
- Duty: may be changed as determined by the company
- Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
- Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
- Training may be conducted at other location.
- Employees may be required to work at different properties based on operational needs.
- The initial assignment will be determined by the company.
Commuting & Workplace policy
- Private Vehicle Commuting: Not permitted
- Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
- Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
- Days off: two days off per week (based on shift schedule)
- Overtime: Yes
- Monthly Average Overtime Hours: 10 hours per month
- 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
- Salary: 2,000 yen / per hour ~
- Subsidized Ski Pass on your location or Recreational Allowance
- Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
- Staff Accommodation Available
- Company Events
