HTM, the largest management company in Niseko, Hokkaido and Niseko Central is the largest portfolio of holiday accommodation in Niseko with over 800 beds in condominium and resort homes all located in Hirafu village - Central Niseko.
In this role, you will be the heartbeat of our daily reception operations, supporting the Front Desk team and ensuring our guests and property owners receive a world-class, friendly, and efficient experience. As a supervisor, you will lead shifts, mentor staff, manage daily financial transactions, and serve as the first point of escalation for systems, processes, and guest inquiries. If you thrive in a fast-paced environment and love problem-solving, we want to hear from you!
The Role:
Team Leadership & Supervision
- Lead, plan, and supervise daily shifts, reviewing arrivals, departures, guest movements, and handovers.
- Train and mentor Front Desk staff, delivering effective training sessions to maintain high service standards.
- Monitor individual performance, acknowledge team achievements, and recommend process improvements.
- Act as the first point of contact for staff escalation regarding guest complaints or system issues.
- Complete incident and safety reporting for any major operational or guest issues.
Guest Relations & Inbound Enquiries
- Welcome and greet all walk-in visitors, property owners, and guests with a professional, courteous manner.
- Manage high-volume inquiries efficiently over the counter, via email, and over the phone.
- Coordinate with cross-functional teams (Housekeeping, Maintenance, Guest Hosts, and Transport) to quickly resolve guest requests.
Financial & Front Desk Operations
- Manage accurate cash handling, balance daily credit card/cash transactions, and process currency exchanges.
- Review guest accounts to resolve discrepancies and ensure precise billing.
- Complete daily opening and closing checklists to ensure the front desk area is immaculate and prepared.
- Manage reception inventory, restocking guest supplies, brochures, and welcome packs.
Guest Services & Sales
- Actively promote and upsell local guest services, tours, and activities.
- Accurately process and record bookings with external providers using our Property Management System (PMS/CMS).
Knowledge & Skill Requirements:
- Minimum 2 years experience in hotel Front Office or similar role.
- Supervisory experience a plus.
- Passionate about hospitality service.
- Professional attitude.
- Team player with excellent communication skills.
- Bi-lingual in English and Japanese (Essential). Strong written and verbal communication skills in both languages are required to assist our culturally diverse clientele.
Employment Period: Ongoing full time year round
Contract Value: ¥4,900,000 to ¥5,500,000
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)
Location: Niseko, Hokkaido, Japan
Working Hours:
- Average 40 hours per week (shift times vary by season)
- 120 days off per year
- Sick leave: 5 days
- Annual paid leave: 10 days (after 6 months of employment)
Benefits:
- Time-in-lieu system with paid overtime
- Health, social, and employment insurance
- Visa sponsorship
- Staff accommodation available
- Grand Hirafu season pass available at a discounted rate
- Free ski or snowboard lessons (availability dependent)
- Discounts on HTM services and businesses
- Access to language and work relevant training subsidy
- Season tickets (subject to availability) to ESCON Field for Baseball games
- Organised staff trips to Okinawa, Fukuoka, and other places including with your family members
「ニセコセントラル」は世界中から訪れるお客様からの様々なニーズにお答えできるよう、約170棟のプレミアムコンドミニアムとリゾートハウスを管理・運営しています。自然豊かな環境で、1人1人のお客様に寄り沿ったサービスを提供してみませんか？
ワークライフバランスを重視しているので、仕事のやりがいも働きやすさも両立できる環境が整っています。
仕事内容
- チェックイン・チェックアウト業務
- 施設のチェックや簡単な管理作業
- 他の部署ととのコミュニケーションを図り、日常業務を円滑に進める
- 各種サービスのコンシェルジュ予約やその他のゲストのリクエストに対応
- フロントデスクマネージャーのアシスタントとして、チームメンバーと一緒に営業がスムーズに進むよう調整を行う
- スタッフのトレーニングも担当しますので、接客クオリティを高く保てるようにサポートしていただきます。
- ゲストとの問題解決もマネージャーと共におこなっていただきますので、冷静でプロフェッショナルな対応が求められます。
応募資格
- 2年以上のホテル・旅行・観光業あるいは接客業の経験者歓迎（スーパーバイザーとしての経験があれば尚可。）
- 仕事に対し、前向きで柔軟に取り組める事
- 普通自動車運転免許
- ニセコ地域の知識尚可
- 英語と日本語のバイリンガル（必須）。多様な文化背景を持つお客様をサポートするため、両言語での高い読み書きおよび会話能力が必要です。
雇用形態
勤務開始日
勤務時間
- 週40時間のシフト制
- 基本1日9時間（実働8時間）
- 週休2日制
- 6ヶ月経過後の年次有給休暇数：10日
- 年間休日120日
- 傷病休暇5日
給与
勤務地
待遇
- 社会保険完備
- 冬季シーズンリフトパス割引購入可
- スタッフ寮（有料）
- 無料スキー・スノーボードグループレッスン（空き状況による）
- スキー・スノーボードレンタル割引有り
- 学習支援プログラム
ご応募の際には写真付き履歴書を添付ください。
