- Must have the legal right to work in Japan (Japanese citizenship or a valid work visa/work authorization).
- Business-level proficiency in Japanese is required.
JOB SUMMARY
Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues.
エンジニアリング部門の運営を補佐し、建物・設備・敷地の維持管理を通じて、安全性、保安体制および資産保護の確保に努めます。また、予算管理、設備投資、予防保全、省エネルギー施策の推進を支援するとともに、法令遵守の徹底および緊急時対応体制の運営を担います。
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; no experience required.
CORE WORK ACTIVITIES
Assisting with the Management of Engineering Operations and Budgets
- Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
- Assists with ensuring regulatory compliance to facility regulations and safety standards.
- Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations.
- Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs.
- Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
- Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
- Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
- Assists with the development of project plans in accordance with renovation or new construction needs.
- Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines.
- Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
- Conducts guest room and common area inspection to ensure guest satisfaction.
- Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and orders or purchases new equipment, supplies, and furnishings.
- Manages parts and equipment inventory.
【主な業務内容】
・設備機器、冷凍・冷蔵設備、空調設備（HVAC）、給排水設備、水処理設備、電気設備を含む施設全体の維持・管理業務を補佐する。
・施設に関する法令、規制および安全基準の遵守を徹底する。
・熱源、照明、電力の使用状況を管理・最適化し、省エネルギーおよび効率的な施設運営に向けた改善策を提案する。
・施設管理に必要な各種業務委託契約について、仕様書や要件の策定を補佐するとともに、契約管理を行う。
・予防保全および修繕に関する作業指示書を発行し、作業完了までの進捗、品質および期限を管理する。
・敷地内、客室、共用エリア、レストラン、社有車両およびレクリエーション施設の維持管理業務を監督・支援する。
・予防保全および資産保護に関する中長期計画の策定を補佐し、その実行状況を管理する。
・改装工事や新規建設に伴うプロジェクト計画の策定を支援する。
・工事業者からの見積取得や工事調整を行い、予算内かつ期限内でのプロジェクト完了を推進する。
・行政機関（建築指導課・都市計画部門等）、消防署・消防予防担当部署、取引先業者などの外部関係者との良好な関係構築に努める。
・消防対応チームが各種手順、設備の操作方法および警報システムを十分に理解できるよう教育・周知を行う。
・毎月施設全体の点検を実施し、建物および敷地が良好な状態に維持されていることを確認する。
・客室および共用エリアの点検を実施し、ゲスト満足度の維持・向上に努める。
・施設・設備の状態を点検・評価し、必要な修繕・保全内容を判断する。
・塗装、修繕工事、改装工事、家具・備品・設備の更新など、必要な追加サービスを提案または手配する。
・新規設備、備品および家具の選定、発注・購入を行う。
・部品および設備機器の在庫管理を行う。
Maintaining Property Standards
- Ensures building and equipment licenses and certifications are current.
- Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Establishes guidelines so employees understand expectations and parameters.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
- Strives to improve service performance.
MANAGEMENT COMPETENCIES
Leadership
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
- Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
o Repairing — Repairing machines or systems using the needed tools.
o Tools and Equipment - The ability to properly and safely operate, maintain, clean, and store various types of hand/power tools, machines, and motor equipment.
o Technical Instructions/Blueprints - The ability to read and understand technical instructions, schematics, and blueprints (e.g., electrical schematics, building blueprints).
o Maintenance and Repair - Skill and knowledge in Maintenance and Repair including carpentry, internal surfacing, building repair, electronics, painting, and plumbing.
o Safety and Personal Protective Equipment - Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
