Job Title: Guest Experience Ambassador Team Leader
JOB DESCRIPTION
As a Guest Experience Ambassador Team Leader, you will oversee the Guest Experience Ambassador Team, ensuring every guest receives an exceptional and memorable experience.
This role combines hands-on guest service, team leadership, operational excellence, and a commitment to continuous service improvement and safety.
JOB OVERVIEW/RESPONSIBILITIES
- Handle guest inquiries, requests, and service recovery with professionalism
- Lead and motivate the team to deliver efficient, high-quality service
- Maintain calm and effective leadership during busy or high-pressure periods
- Ensure smooth communication and collaboration across Front Desk, Concierge, and Guest Services
- Train, coach, and mentor team members to uphold service standards
- Review guest feedback and implement continuous service improvements
- Promote safety and security awareness, lead emergency preparedness efforts
- Support daily operations, including onsen cleaning, snow clearing, and other facility tasks
- Act as a hands-on leader, setting a positive example on the floor
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
- Experience
- Proven experience leading teams in hospitality or a customer service–focused environment
- Hands-on leadership experience, leading by example on the floor
- Experience working efficiently in fast-paced, high-pressure environments
- Experience driving vehicles safely and responsibly in a professional or daily driving context
- Education and Qualification
- Valid working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
- Ability to work flexible hours, including weekends and holidays, according to shift schedules.
- Skills
- Strong communication and interpersonal skills
- Excellent problem-solving abilities with a proactive mindset
- Highly organized, self-motivated, and adaptable
- Language Skills
- Business level or above in English
- Competencies
- Guest-focused mindset with a passion for delivering exceptional experiences, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues
- Team-oriented leader who motivates and supports others
- Calm, confident decision-maker under pressure
- Strong interest in winter tourism, resort operations, and Japanese culture
【Preferred】
- Experience
- Experience in resort operations, guest services, or tourism-related roles
- Experience working with multicultural or international teams
- Proven ability to operate vehicles punctually and reliably according to schedules
- Education and Qualification
- Education or training in hospitality, tourism, or service-related fields
- Skills
- Experience driving guest satisfaction and continuous service improvement
- Language Skills
- Conversational level or above in Japanese
- Competencies
- Passion for team development and continuous improvement
- Creative and solution-oriented approach to challenges
Employment Terms and Condition
Contract Period & Renewal
- Contract Period: 11/3/2026 - 3/31/2027
- Contract renewal: Applicable
- Reason of Renewal:
- Employee’s work performance and attitude.
- Company’s business demands.
Duty, Work Location & Scope of Changes
- Duty: may be changed as determined by the company
- Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido
- Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
- Training may be conducted at other location.
- Employees may be required to work at different properties based on operational needs.
- The initial assignment will be determined by the company.
Commuting & Workplace policy
- Private Vehicle Commuting: Not permitted
- Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
- Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
- Days off: two days off per week (based on shift schedule)
- Overtime: Yes
- Monthly Average Overtime Hours: 10 hours per month
- 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
- Salary: 1,700 yen / per hour ~
- Subsidized Ski Pass on your location or Recreational Allowance
- Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
- Staff Accommodation Available
- Company Events
