Job Title: Night Auditor
JOB DESCRIPTION
The Night Auditor is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team.
JOB OVERVIEW/RESPONSIBILITIES
Front Desk & Guest Services
- Greet guests and handle late-night check-ins and early-morning check-outs
- Respond to guest inquiries, complaints, and service requests during overnight hours
- Provide professional assistance in emergency situations, including medical incidents and facility alarms
Night Audit & Financial Reconciliation
- Review daily transactions and reconcile guest accounts with accuracy
- Post room charges, taxes, and additional fees correctly to PMS
- Verify all front desk transactions and ensure accurate system postings
Reporting & Handover
- Prepare daily audit and financial reports
- Ensure a clear and accurate handover to the morning shift team
Security & Property Monitoring
- Monitor hotel security systems and conduct overnight safety checks
- Maintain a safe and secure environment for guests and staff
Operations Support
- Support overall front desk operations during night shifts
- Ensure smooth hotel operations throughout the overnight period
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
- Experience
- Ability to work independently during overnight shifts
- Experience working in a customer-facing role during late-night or early-morning hours
- Education and Qualification
- Valid working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
- Skills
- Strong attention to detail and accuracy in financial and operational tasks
- Ability to manage time efficiently and prioritize tasks during overnight hours
- Basic computer skills and confidence using hotel systems
- Language Skills
- Business level or above in English
- Competencies
- Ability to remain calm and professional under pressure
- Strong sense of responsibility when working during overnight hours
- Flexibility to work overnight shifts, including weekends and holidays
- Friendly, polite, and professional attitude toward guests and colleagues
【Preferred】
- Experience
- Previous experience in night audit, front desk operations, or hotel finance
- Experience using a Property Management System (PMS)
- Education and Qualification
- AED certification or first aid training
- Background in hospitality, accounting, or finance-related education
- Skills
- Ability to identify inefficiencies and suggest process improvements
- Strong problem-solving skills in fast-paced or unexpected situations
- Language Skills
- Conversational level or above in Japanese
- Competencies
- High energy and focus during night shifts
- Proactive mindset with a strong sense of ownership
- Willingness to work 5 days per week, with occasional 6th day shifts (with additional pay)
Employment Terms and Condition
Contract Period & Renewal
- Contract Period: 11/3/2026 - 3/31/2027
- Contract renewal: Applicable
- Reason of Renewal:
- Employee’s work performance and attitude.
- Company’s business demands.
Duty, Work Location & Scope of Changes
- Duty: may be changed as determined by the company
- Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
- Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
- Training may be conducted at other location.
- Employees may be required to work at different properties based on operational needs.
- The initial assignment will be determined by the company.
Commuting & Workplace policy
- Private Vehicle Commuting: Not permitted
- Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
- Working hours / Shift schedule: Up to 8 hours between 22:00 to 07:00
- Days off: two days off per week (based on shift schedule)
- Overtime: Yes
- Monthly Average Overtime Hours: 10 hours per month
- 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
- Salary: 2,185 yen / per hour ~
- A 25%-night premium applies to working hours between 22:00 to 05:00
- Subsidized Ski Pass on your location or Recreational Allowance
- Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
- Staff Accommodation Available
- Company Events
