■About the AI Team The AI team is responsible for developing and operating our proprietary AI models, including speech recognition and speaker diarization, as well as building LLM-powered features and designing and improving the optimal mix of multiple AI models. By combining a range of AI technologies—including voice AI, LLMs, and our proprietary models—the team works to maximize product value while balancing real-time performance, accuracy, reliability, and cost. ■About the Role In this role, you will lead the design, development, and operation of product features powered by AI and LLMs. We are not looking for someone who specializes primarily in AI model research and development. Instead, we are looking for an engineer with a strong software engineering foundation who can integrate technologies such as LLMs and voice AI into real-world products and turn them into meaningful value for users. The systems you will work on combine multiple technologies, including LLMs, speech recognition, our proprietary AI models, and external APIs. You will continuously improve product value while balancing quality, latency, reliability, and cost. You will take ownership of existing systems and be responsible for a broad range of areas, including feature development, architectural improvements, operational design, quality improvements, and technical decision-making.
