About the Role
As a Senior Account Manager on the Grocery & Retail team, you will drive business growth and innovation by managing a portfolio of our largest partners in Japan - spanning grocery, pharmacy, convenience, and other retail verticals - and expanding our business together in mutually beneficial ways.
A successful Senior Account Manager deeply understands our merchant partners, builds strong relationships with decision-makers and influencers throughout their organizations, and effectively identifies and capitalizes on opportunities to improve core business metrics for both our partners and Uber Eats.
What You'll Do-
Own and grow strategic partner relationships: Serve as the primary point of contact for top-tier Grocery & Retail merchants, building trusted advisor relationships with senior stakeholders and key decision-makers.
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Develop joint business plans: Gain a deep understanding of each partner's business strategy, then co-create and execute data-informed growth plans aligned to shared objectives.
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Drive delivery business performance: Identify levers to accelerate order volume, improve selection, and optimize the partner experience on the Uber Eats platform.
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Collaborate cross-functionally: Work closely with Operations, Product, Marketing, and other internal teams to relay partner feedback, remove blockers, and deliver a seamless experience for all parties.
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Analyze and act on data: Leverage performance data and market insights to inform recommendations, track progress against KPIs, and surface new opportunities.
Basic Qualifications-
Proven experience in account management, business development, or a client-facing commercial role
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Strong stakeholder management skills with a track record of influencing senior partners and internal teams
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Data-driven mindset - comfortable building narratives and making decisions grounded in metrics
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Fluency in Japanese (native or near-native)
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Business-level English (written and verbal)
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Experience working in or with the retail industry (grocery, pharmacy, convenience, or similar verticals preferred)
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Self-starter mentality - biased toward action, comfortable with ambiguity, and able to prioritize independently
Preferred Qualifications-
Working knowledge of SQL or other data querying tools
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Experience in a fast-paced, high-growth, or platform-based business environment (tech, marketplace, or e-commerce)
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Familiarity with the Japanese retail and/or food delivery landscape
