仕事内容:
Job Description
We are seeking Native Japanese-speaking Customer Service Representatives who are willing to relocate and work in Malaysia. The role involves supporting customers through phone calls, live chat, and email while delivering a high level of customer satisfaction.
Key Responsibilities:
- Handle customer inquiries professionally via call, chat, and email
- Resolve customer issues efficiently and accurately
- Provide excellent customer experience and maintain service quality standards
- Escalate complex issues to relevant internal teams when necessary
- Maintain accurate records of customer interactions
- Work collaboratively with team members and stakeholders
アピールポイント:
We are a global customer experience and business process outsourcing company supporting well-known international brands across multiple industries. Our workplace is multicultural, fast-paced, and focused on delivering high-quality customer support services.
Employees will have the opportunity to work in an international environment with colleagues from different countries while developing communication, customer service, and problem-solving skills. We value teamwork, professionalism, diversity, and continuous learning.
求める人材:
Requirements:
- Native Japanese speaker with good English communication skills
- Minimum 6 months to 1 year of Customer Service experience
- Comfortable working rotational 24/7 shifts
- Degree holder preferred
- Willing to relocate and work in Malaysia
- Strong communication and problem-solving skills
勤務時間・曜日:
Shift: 24/7 Rotational Shift
Off Days: 2 rotational off days per week
勤務地:
Location: Cyberjaya, Malaysia
その他:
Job Type: Full-time
Pay: 361,084円 - 381,000円 per month
Average number of scheduled working hours (monthly): 170 hour(s) 1 minute(s)
