About the role:
- Support customer service operations in Korean and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players with issues via chat and email, including but not limited to password resets and more.
- Business hours 10:00 - 19:00
- Support 365 days a year including weekends and holidays (shifts)
- Change the above points based on project requirements
