About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.
About the role
Maintain the locker area, ofuro and steam facilities. Provide the proper and safe operation and care guests followed by Four Seasons standards and operational procedures. /ロッカールーム、お風呂、スチームルーム内の管理。フォーシーズンズスタンダードおよびオペレーションプロシージャに基づく適切かつ安全なサービスの提供、およびゲストのケア。
What you will do
People Functions
/ピープルファンクション
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Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. /同僚、上司、全ての部門と友好的かつプロとしての関係を維持する。
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Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. /EmPactに定めるフォーシーズンズ服務規律と行動規範カテゴリー1およびカテゴリー2の遵守および遂行
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Assist in other areas of the department as needed. /必要に応じ、部署の他の領域も手伝う。
Product Functions
/プロダクトファンクション
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Maintain cleanliness, set-ups and spa standards in the locker rooms, work out areas, ofuro, and steam rooms. Additionally, it might be required to maintain in fitness and pool areas if the need arises./ロッカールーム、フィットネスエリア、お風呂、スチームルーム内のクリンリネス、セットアップ、スパスタンダードを管理する。さらに、必要に応じ、フィットネス、プールエリアの管理が必要な場合もある。
- Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort /最大限の顧客満足度および快適さを達成するよう、効率よく、礼儀正しく、プロフェッショナルな方法で全てのやりとりに対応する。
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Comply with all Four Seasons’ policies and procedures /フォーシーズンズポリシー＆プロシージャー全てを遵守する。
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Set-up and maintain spa including refreshments, locker rooms, work out areas, pre-treatment area and waiting rooms. /飲食物、ロッカールーム、フィットネスエリア、プレトリートメントエリア、ウェイティングルームなどスパのセットアップおよび管理を行う。
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Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services. /可能な限り特別なリクエストに応じつつ、最高レベルのホスピタリティ、プロ意識でゲスト全てとのやりとりを行う。スパサービスに関する顧客の不満を解決し、問い合わせ全てをサポートする。
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Assist guests with use and set-up of fitness machines. /フィットネスマシンの使用およびセットアップに関し、ゲストをサポートする。
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Introduce guests to spa services practitioners (massage therapists and fitness instructors etc.) /ゲストをスパ技術者（マッサージセラピストおよびフィットネスインストラクターなど）に紹介する。
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Keep locker areas neat and tidy at all times. /常にロッカーエリアが整理整頓されているように保つ。
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Retrieve, deliver, and store/set-up products from purchasing /購買から製品を受け取り、保管/セットアップする。
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Clean and stock waiting area /ウェイティングエリアの清掃および備品管理。
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Assist other staff with set-up and breakdown of their respective treatment areas (massage therapists, fitness instructors and wellness programs, etc.) /個々のトリートメントエリアの準備、片付けに関し、他の従業員（マッサージセラピスト、フィットネスインストラクター、および健康プログラムなど）をサポートする。
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Perform any additional duties as assigned by the management. /その他、マネジメントが指示する業務を行う。
Profit Functions
/プロフィットファンクション
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Assist guest to their appointments as they relate to the Spa services. /スパサービス関連の予約につき、ゲストをサポートする。
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Practice safe working habit’s and keep locker areas safe for all guest and staff. /安全な労働習慣を実践し、全てのゲスト、従業員のためにロッカーエリアを安全に保つ。
What you bring
High School education or equivalent experience /高校卒業もしくは同程度
Preferred 3 months experience in hospitality industry work or spa in related position with Four Seasons or other organization /ホスピタリティ業界あるいはスパ、フォーシーズンズまたはその他企業での関連職において3ヶ月の経験があることが望ましい。
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- 50％F&B outlet discount for other Four Seasons Hotel in Japan.
- Complimentary Employee Meals
- Social insurance
- Define contribution benefit
- Yearly health checks up
Schedule & Hours:
- 40 working hours per week.
- 10 days off every month except February （9 days）
