勤務地
東京都 23区, 港区
雇用形態
正社員
給与
550万円 ~ 750万円
Desktop / IT Infra Support Engineer (Level 2)
Onsite, Global Healthcare Technology Company, Tokyo HQ
Bilingual Japanese + English
About the Role
EIRE Systems is seeking an experienced Level 2 IT Support Engineer to work onsite at the Tokyo headquarters of our client — a global healthcare technology company. You will operate as the primary point of contact for all IT support matters at the site, while collaborating closely with a globally distributed IT team.
This is a high-visibility role with genuine ownership: you'll be charged with handling IT support and operations for the local environment, keeping users productive and services running smoothly. As the trusted onsite presence, you'll bridge the gap between the Japanese-speaking local users — including VIP users — and the wider global IT organization. Professional-level Japanese language skills are essential!
What You'll Do
- Provide Level 2 technical support and services for desktops, laptops, printers, and peripherals
- Troubleshoot hardware, software, OS, Outlook, and application-related issues
- Install, configure, and support Windows OS and Office 365 environments
- Support system upgrades, patching, imaging, and asset management
- Manage Active Directory, user accounts, access management, and group policies
- Troubleshoot LAN/Wi-Fi, VPN, DNS, DHCP, and remote connectivity issues
- Handle ticket resolution, incident management, and root cause analysis
- Coordinate with L3 teams and vendors for major incidents and escalations
- Smart Hands project support for local servers and infrastructure (e.g. physical move / replace / upgrade / maintenance)
- Provide remote and onsite support while ensuring SLA compliance
職務経験
3年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル
日本語レベル
ビジネス会話レベル
最終学歴
専門学校卒
現在のビザ
日本での就労許可が必要です
- 3–5 years of experience in Desktop / End User Support
- Experience in enterprise or corporate IT environments
- Professional-level Japanese language skills to support local Japan end users, including VIP users
- Strong knowledge of Windows 10/11, Office 365, and Outlook
- Experience with Active Directory and remote support tools
- Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience using ticketing tools such as ServiceNow, Remedy, or Jira
- Knowledge of endpoint security and antivirus tools
- Strong troubleshooting, communication, and user-handling skill
雇用形態正社員給与550万円 ~ 750万円
勤務時間: 9am-6pm, Monday to Friday
休日・休暇: Saturday, Sunday, Japan National Holidays
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
【求職者の方のお問い合わせについて】
■ 求人内容に関するお問い合わせ
CareerCrossは求人掲載サービスのため、各求人の詳細な職務内容や選考内容につきましては、掲載企業様より直接ご案内いただいております。
ご応募後、企業様から返信があった場合は、CareerCrossサイト内で企業の担当者様と直接やり取りが可能となります。求人内容や選考に関するご質問につきましては、企業様へ直接ご確認ください。
■ CareerCrossのサービスに関するお問い合わせ
CareerCrossのサービス利用方法等に関するお問い合わせにつきましては、以下までご連絡ください。
電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
【CareerCross求人掲載企業様のお問い合わせについて】
Indeedでは求人の掲載停止や内容変更の手続きができません。
大変お手数ですが、該当のご依頼につきましてはCareerCross（当社）までご連絡いただけますと幸いです。
電話番号：03-5217-3900
メール：[email protected]
