JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Facilities ManagerReporting to Regional Account Director
Overall Objectives:
The role is being the lead member of the JLL Management Team on the client site. The person will work with the client to deliver the contracted facility management services to the client site. This includes connecting regularly with the client, site employees (customers) and vendors to understand expectations and manage service delivery. Providing exceptional customer and facility management services, as well as building strong relationships and communication between client, customers and different facility stakeholders will be important success factors.
A self-motivated and passionate person about customer service and a team player and with attention to detail is expected.
Responsibilities:
Operations Management
Facilitate and manage the delivery of contracted FM services as required by the Client.
Ensuring a great customer experience is delivered all the time.
Able to work closely with client in a ‘blended’ approach where roles and tasks may interchange
Hands-on manager with combined transactional and managerial responsibilities such as service desk handling and work tracking while managing and monitoring your team.
Manage the day-to-day delivery of all services to ensure a faultless environment for our Customers
Ensure your team is fully informed about operational updates, processes and account objectives
Continuous improvement to processes and procedures based on any challenges/opportunities arising on site. Encourage the team to be engaged in improvement opportunities.
Management, monitoring and reporting on the operational performance of the contract, including operational delivery of planned and reactive works.
Actively seek opportunities for additional scope and responsibilities to enhance our services and provide further value.
Procurement and Vendor Management
Work with appointed vendors in delivering the appropriate services to the client, meeting expectations and carried out on schedule.
Monitor and coordinate vendors to ensure work is carried out in a compliant and safe manner.
Ensure payments are done on time, also manage vendors so that they invoice on time
Carry out a regular review of routine vendors performance and seek improvement opportunities
Obtain quotations for any potential adhoc work in accordance to JLL procurement guidelines
Financial Management
Ensure no outstanding amount or any payment issue. Preparation of PRs for client approval, tracking savings and variance in all monthly finance reporting.
Ensuring full statutory and operational compliance is achieved in line with contract KPI’s.
Risk Management
Ensure escalation procedures and incident reporting procedures are implemented and maintained. Adhere to Jones Lang LaSalle and Client's code of conduct; ensuring compliance with the firms' guidelines, procedures and strategies
Front of House Specific
Promote and support a first class and professional reception and meeting room service.
Ensure the team adhere to all the procedures as described in the procedural standards manual.
Ensure the reception area and meeting rooms are tidy and ready for any scheduled activity.
Customers are given a prompt and efficient service and expectations are consistently exceeded.
To regularly monitor customer feedback and produce an appropriate action plan based on the results.
To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
Health and Safety Management:
To ensure the team works in safe manner and are aware of Hygiene, Health and Safety policies and procedures and Fire Regulations
To record and report all accidents within the location adhering to location and company procedures.
To monitor and track all health and safety equipment is well maintained and is in good working order
Additional Responsibilities:
To attend all local management meetings as required. Also attend any company meetings as required.
To take responsibility for contributing towards your own development with the guidance of the line manager and attending training courses as identified.
To show commitment to company values in all aspects of your role.
To act as a positive ambassador for the business.
To attend to any reasonable request made by the client or JLL or Client Management.
About You
Minimum 5 years’ experience in facility management including managing staff, operations and financial management (engineering is out of scope).
Comfortable with hands-on direct execution supporting daily routine tasks
Passionate about customer experience and have managed helpdesk, vendors and administrative tasks
Good level of written and oral communication in English and Japanese.
Good interpersonal skills to build relationships with clients and related parties.
Flexible and proactive with the ability to execute and prioritise multiple tasks
High attention to detail and a problem solver
Team player
Good working knowledge of office software.
Proven track record of achievement
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
