systemsGo is seeking an experienced IT Manager to join our team and provide dedicated support to a key client.
Responsibilities:
IT Service Management
- Act as the primary point of contact for all interactions with Global IT
- Coordinate and facilitate collaboration with Global IT teams across regions
- Manage and track SLA and KPI performance, ensuring service targets are met
- Oversee ITSM processes, including:
Ticket management
Change management
Incident management
- Prepare and deliver monthly operational and service performance reports
Vendor & Service Provider Management
- Manage relationships with IT vendors and service providers
- Oversee service delivery quality and contractual adherence
- Support Request for Quotation (RFQ) processes
- Develop and review Statements of Work (SOWs)
- Ensure cost-effective and compliant vendor engagements
Project & Operational Planning
- Provide small-scale project management (PMO) support for IT initiatives
- Support IT-related separation or transition projects, as required
- Plan and coordinate:
Device refresh cycles
Office relocations
IT support for business changes and expansions
Governance, Security & Compliance
- Ensure adherence to IT governance, security policies, and standards
- Support compliance activities, audits, and audit responses
- Manage and oversee Privileged Access Management (PAM), including:
- Just-In-Time (JIT) access controls
- Secure access governance
Required Skills & Competencies:
- Strong understanding of IT Service Management frameworks (e.g., ITIL)
- Experience working with global, distributed IT teams
- Proven vendor and service provider management capabilities
- Solid knowledge of IT governance, security, and compliance principles
- Hands-on experience with ticketing systems, SLA/KPI tracking, and reporting
- Project coordination or small-scale PMO experience
- Excellent communication skills in a cross-functional, multicultural environment
Preferred Qualifications:
- Experience in multinational or regional IT operations
- Familiarity with enterprise identity and access management tools
- Experience supporting business transformations, separations, or relocations
We recommend applying directly via BambooHR. If you prefer to email, please send your application to [email protected]
