採用企業
Large Tech Company
勤務地
東京都 23区
雇用形態
紹介予定派遣
給与
450万円 ~ 550万円
服装カジュアル残業少なめ
As a Technical Customer Success member, you will be instrumental in accelerating the adoption and expansion of Platform products in our ecosystem by guiding new and existing clients through their onboarding journey, providing exceptional client support, and actively contributing to the continuous improvement of our customer success operations.
【Responsibilities】
-Proactively manage and execute the end-to-end onboarding process for new clients onto our Ecosystem platforms/products, ensuring a smooth and timely activation experience
-Monitor onboarding progress and identify potential roadblocks, proactively working to resolve them to meet agreed-upon timelines
-Serve as the primary point of contact for technical client inquiries, providing timely, accurate, and professional support while adhering strictly to established Service Level Objectives (SLOs). Quickly escalate complex issues to product teams when needed
-Proactively identify bottlenecks in our onboarding and client support workflows. Design, implement, and refine internal processes and automation tools to reduce manual overhead, documenting all changes effectively
-Build strong, positive relationships with clients, fostering trust and becoming a trusted advisor for their platform needs
-Collect client feedback and insights, acting as the voice of the customer internally to inform product development and strategic initiatives
-Discover cross-selling opportunities to increase use of other tech products in our ecosystem
職務経験
3年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル (英語使用比率: 常時英語)
日本語レベル
流暢
最終学歴
大学卒： 学士号
現在のビザ
日本での就労許可が必要です
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or a related field
- 5~8 years of experience in a technical customerfacing role (e.g. as Technical Account Manager, Technical Customer Success Manager, Technical Support) preferably within a SaaS, technology, or platformfocused company
- Proven experience onboarding customers to complex technical platforms/products and supporting various client support activities
- A strong passion for learning and a demonstrated ability to quickly develop a firm understanding of complex technical platforms/products, and their underlying technologies
- Exceptional communication skills (written and verbal) and expertise in managing strong relationships with diverse clients and stakeholders (e.g. Product/Engineering, Sales teams)
- Strong analytical, problemsolving and critical thinking abilities, with a proactive approach to addressing customer needs
- Excellent organizational skills with the ability to manage multiple priorities and projects simultaneously
- High degree of professionalism with the ability to work independently and as part of a collaborative team
雇用形態紹介予定派遣給与450万円 ~ 550万円
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
【求職者の方のお問い合わせについて】
■ 求人内容に関するお問い合わせ
CareerCrossは求人掲載サービスのため、各求人の詳細な職務内容や選考内容につきましては、掲載企業様より直接ご案内いただいております。
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■ CareerCrossのサービスに関するお問い合わせ
CareerCrossのサービス利用方法等に関するお問い合わせにつきましては、以下までご連絡ください。
電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
【CareerCross求人掲載企業様のお問い合わせについて】
Indeedでは求人の掲載停止や内容変更の手続きができません。
大変お手数ですが、該当のご依頼につきましてはCareerCross（当社）までご連絡いただけますと幸いです。
電話番号：03-5217-3900
メール：[email protected]
