仕事内容:
Please note , only applicants currently residing in Japan with appropriate Status of Residence will be considered.
Job Overview:
We are seeking an experienced and customer-focused Desktop Support Specialist to join our IT support team in Tokyo. The ideal candidate will have a strong technical background, proven experience supporting Japanese end users, and the ability to communicate effectively in both English and Japanese. This role involves hands-on support of hardware, software, and IT services in a dynamic business environment.
Key Responsibilities:
- Provide deskside and remote support to local and regional users, ensuring timely resolution of IT issues.
- Troubleshoot hardware (laptops, desktops, mobile devices), software, network, and peripheral problems.
- Install, configure, and maintain Windows and Mac OS systems, productivity software, and business applications.
- Act as the primary technical contact for VIP users and critical incidents in the Tokyo office.
- Collaborate with global IT teams for escalations, system rollouts, and infrastructure improvements.
- Maintain and update IT documentation, asset inventory, and support procedures.
- Ensure compliance with company IT policies, security guidelines, and operational standards.
- Mentor junior engineers and contribute to knowledge-sharing within the team.
Requirements:
- 2+ years of experience in a deskside or IT support role, preferably in an enterprise or multinational environment.
- Hands-on experience with Windows 10/11, Office 365, Active Directory, and ITSM tools (e.g., ServiceNow).
- Strong troubleshooting skills across hardware, software, and network layers.
- Experience supporting Japanese users and an understanding of Japanese business culture.
- English communication skills (business level, verbal and written).
- Japanese language proficiency at JLPT N3 level or higher (daily conversation and basic technical communication).
- Customer-oriented mindset with a proactive, problem-solving attitude.
- Ability to work independently and manage time effectively.
Preferred Qualifications:
- IT certifications such as CompTIA A+, Microsoft M365/MD-102, or ITIL Foundation.
- Experience in financial services, legal, or other regulated industries.
- Mac support experience is a plus.
勤務時間・曜日:
Monday to Friday
休暇・休日:
- Saturdays and Sundays + National Holidays
その他:
Job Type: Full-time
Pay: 300,000円 - 650,000円 per month
Average number of scheduled working hours (monthly): 160 hour(s)
Language:
