勤務地
東京都 23区, 港区
雇用形態
正社員
給与
450万円 ~ 600万円
Bilingual IT Support Engineer (Junior/Mid-level) - Financial Services Industry
Fantastic entry-point opportunity into the Financial Services industry, for a junior to mid-level IT Helpdesk / Desktop Support Engineer (i.e. 1-3 years experience).
Your bilingual (Japanese & English) talents, friendly and customer-centric attitude, aptitude for learning new technology and hunger to develop your skills and advance your career will be key to success.
In this customer-facing role, you'll work with an international team, to deliver and support desktop and office-based technology solutions for all groups across the company (a mid-sized global Finance/Securities company).
You'll support and troubleshoot issues with a variety of technologies including but not limited to: Windows Desktop, basic networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN), Corporate iPhone and BYOD software/tools and Telephony systems.
Roles/Responsibilities:
- Directly support the technology user queries onsite in-person and remotely (via phone and video communications tools, email, instant messaging, remote access tools)
- Give training to internal staff on new technology products and initiatives.
- Build and deploy PCs, laptops and mobile computing devices; updating/maintaining inventory records.
- Deliver small projects daily, such as staff moves, software deployments or hardware rollouts.
- Liaise with external vendors and off-site teams for support or maintenance work.
- Take ownership of client technology problems or requests, keeping people updated on the status, until satisfactorily resolved.
Technologies in-scope will include but not be limited to:
- Microsoft Windows 10 OS, Office 365 (Outlook, Excel, Word, etc.), Active Directory and other Windows-based software/tools
- Desktop hardware, LAN cabling, printers and various other peripherals and devices.basic networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN)
- iPhone and iPad, Android, and the associated management software
- (On the job training to be provided for): Various business applications and Finance industry Market Data applications such as Bloomberg, Reuters, EBS, Factset. Telephony systems (Cisco VoIP phones / Dealing Consoles / Voice Recording)
職務経験
1年以上
キャリアレベル
中途経験者レベル
英語レベル
日常会話レベル
日本語レベル
流暢
最終学歴
専門学校卒
現在のビザ
日本での就労許可が必要です
Qualifications and Experience:
- Fluent in Japanese and confidence communicating at work using English (both verbal and written proficiency).
- Experience working within a corporate environment, providing technical support for business people (1-3 years experience)
- Academic background in IT and/or professional certifications such as MCP, MCSA, CompTIA A+
- Experience working with service management software tools or ticketing systems.
- Ability to effectively communicate and collaborate with local and overseas support teams.
雇用形態正社員給与450万円 ~ 600万円
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
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