Job Title: Front Desk Agent
JOB DESCRIPTION
As a Front Desk Agent, you will be responsible for welcoming guests, handling check-in and check-out procedures, and providing high-quality guest services. This role plays a key part in ensuring a smooth, comfortable, and memorable stay by delivering personalized service and coordinating guest needs with various departments.
JOB OVERVIEW/RESPONSIBILITIES
- Manage all check-in and check-out procedures at the front desk
- Provide courteous assistance and guidance to in-house and arriving guests
- Handle reservations, guest records, and payment processes accurately
- Respond to guest inquiries, requests, and complaints in a professional manner
- Assist with bookings for restaurants, ski lessons, rentals, and various activities
- Provide information on local attractions, events, and hotel services
- Maintain a clean, organized, and welcoming front desk and lobby area
- Support luggage handling and transportation arrangements when required
- Manage room keys securely while ensuring guest privacy
- Remain calm and solution-oriented during busy periods or unexpected situations
- Coordinate with other departments to ensure seamless guest experiences
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
- Experience
- Experience in customer service or guest-facing roles
- Education and Qualification
- Valid working visa in Japan
- Skills
- Strong multitasking skills with the ability to manage bookings efficiently
- Ability to perform accurately in fast-paced environments
- Language Skills
- Business level or above in English
- Competencies
- Strong guest-oriented mindset focused on service excellence, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues
- Ability to collaborate effectively with team members across departments
- Flexibility to work shifts, including weekends and holidays
【Preferred】
- Experience
- Previous experience in hotels, resorts, or tourism-related operations
- Experience working in winter resorts or ski destinations
- Education and Qualification
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
- Skills
- Experience using hotel reservation or property management systems (PMS)
- Language Skills
- Conversational level or above in Japanese
- Competencies
- Positive and friendly personality that enhances the guest environment
- Quick decision-making and problem-solving abilities
- Passion for creating memorable guest experiences and building guest loyalty
Employment Terms and Condition
Contract Period & Renewal
- Contract Period: 11/16/2026 - 3/31/2027
- Contract renewal: Applicable
- Reason of Renewal:
- Employee’s work performance and attitude.
- Company’s business demands.
Duty, Work Location & Scope of Changes
- Duty: may be changed as determined by the company
- Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido
- Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
- Training may be conducted at other location.
- Employees may be required to work at different properties based on operational needs.
- The initial assignment will be determined by the company.
Commuting & Workplace policy
- Private Vehicle Commuting: Not permitted
- Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
- Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
- Days off: two days off per week (based on shift schedule)
- Overtime: Yes
- Monthly Average Overtime Hours: 10 hours per month
- 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
- Salary: 1,600 yen / per hour ~
- Subsidized Ski Pass on your location or Recreational Allowance
- Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
- Staff Accommodation Available
- Company Events
