仕事内容:
IT Support Engineer
We are looking for a reliable and customer-focused IT Support Engineer to join our team in Kawasaki, Kanagawa. In this role, you will provide technical support to employees, troubleshoot hardware and software issues, and help maintain a secure and efficient IT environment.
Responsibilities
- Provide Level 1 and Level 2 technical support for end users.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
- Troubleshoot hardware, software, operating system, and network connectivity issues.
- Support Microsoft 365 applications, Windows operating systems, and user accounts.
- Create, modify, and manage user accounts and access permissions.
- Respond to and resolve support requests through the company's ticketing system.
- Escalate complex technical issues to appropriate teams when necessary.
- Assist with employee onboarding and offboarding, including device setup and account provisioning.
- Maintain accurate IT asset inventory and technical documentation.
- Perform routine system maintenance, software updates, and security checks.
- Support office printers, meeting room technology, and other IT equipment.
- Collaborate with internal teams to improve IT services and user experience.
- Follow company IT security policies, procedures, and best practices.
Required Qualifications
- Experience in IT support, help desk, desktop support, or a related technical role.
- Knowledge of Windows operating systems and Microsoft 365.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and manage multiple support requests.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Experience with Active Directory or Microsoft Entra ID.
- Familiarity with Microsoft Intune or endpoint management tools.
- Experience using IT service management or ticketing systems.
- CompTIA A+, Network+, Microsoft, ITIL, or similar certifications are an advantage.
Benefits
- Competitive salary based on experience and qualifications.
- Health and social insurance.
- Paid annual leave and public holidays.
- Professional training and career development opportunities.
- Supportive and collaborative work environment.
We welcome applications from qualified candidates who are passionate about technology and providing excellent IT support.
勤務時間・曜日:
Working Days: Monday to Friday
Working Hours: 9:00 AM – 6:00 PM (1-hour lunch break)
Weekly Schedule: 40 hours per week
Additional Information:
- Full-time
- Occasional overtime may be required during system maintenance or critical support incidents.
- Weekend or after-hours work may be required on a planned or rotational basis, with applicable compensation or time off in lieu, in accordance with company policy.
その他:
Job Type: Full-time
Pay: 250,000円 - 300,000円 per month
Average number of scheduled working hours (monthly): 160 hour(s)
