Customer Satisfaction & Service Excellence
- Drive customer satisfaction KPI improvement (NPS, service level)
- Ensure on-time delivery and commitment reliability
- Own escalation and resolution of critical customer issues
Accounts Receivable (AR) & Cash Flow
- Ensure timely AR collection and overdue reduction
- Monitor risks and drive dispute resolution
- Align service execution with payment discipline
Supply Chain Resilience
- Identify supply risks across capacity, supplier, and logistics
- Develop mitigation strategies (dual sourcing, buffers)
- Enhance responsiveness to disruptions and ensure business continuity
Cost Control & Efficiency
- Drive end-to-end cost optimization across supply chain
- Improve productivity and operational efficiency
- Lead logistics and process cost reduction initiatives
Inventory Management (Core Pillar)
- Manage optimal inventory levels balancing service, cost, and working capital
- Improve inventory turns and reduce excess/obsolete inventory
- Establish inventory segmentation and safety stock policies
- Align inventory strategy with S&OP and demand variability
Key Performance Metrics
- Customer satisfaction (NPS / service level)
- On-time delivery
- Inventory turns / working capital efficiency
- AR aging / DSO performance
- Supply risk mitigation effectiveness
- Cost savings / productivity improvement
