仕事内容:
Position Overview
Coordination of MICE events and ensuring the data is organized for the events.
Responsibilities
- Coordinating with a small team of English-speaking event arrangers within the MICE department (Meetings, Incentive, Conference, Events).
- Preparing and checking MICE programs and quotations for incentive houses, travel agencies, and corporate customers from different markets.
- Liaising with other team members to ensure the completion of high-quality proposals in line with strict client deadlines.
- Working closely with our sales offices worldwide to format highly relevant responses using accurate, concise, and professional language when responding in English.
- Negotiating with suppliers and hotels in order to achieve the most competitive programs for our clients.
- Managing and organizing each file, including quotations, reservations, supplier and customer payments, and communications. Compiling accurate contracts in the English/French language for each confirmed group.
- Creating accurate and timely event plans, communicating clearly with those involved both within and outside of the company.
- Helping to ensure that every inspection trip and incentive tour organized by EXO Travel runs smoothly and with 100% client satisfaction.
- Working closely with the Operations Department on all aspects of the MICE business, including briefing, planning, and delivery.
- Assisting in managing events when clients are in-house, including pre-inspection and quality control.
- Assisting in updating and improving the product/cost database. Ensuring that all bookings are correctly entered into the Tourplan booking management system in a timely and accurate manner.
アピールポイント:
Compensation:
The base monthly salary will depend on the candidate's relevant experience and level of knowledge. JPY 230,000 is the starting salary for fresh graduates and candidates with no relevant prior experience. Candidates with relevant experience may be offered a higher base salary depending on their background and skill level.
Travel Consultants are also eligible for quarterly commissions based on individual booking performance, as well as an annual company bonus, usually paid in two installments in June and December.
Why Join EXO Travel?
At EXO Travel, you'll become part of an international team that values collaboration, diversity, and continuous learning. We encourage new ideas, support professional development, and provide opportunities to contribute across both HR and business operations while helping create an outstanding employee experience.
- Hybrid work model - up to 3 days working from home per week
- Flexible working hours with core time from 10:00-16:00
- Work-from-home allowance
- Additional company holidays on top of Japan’s national holidays and annual leave
- Comprehensive benefits including medical insurance, transportation allowance, and retirement fund
- Monthly company events and company trips
- Supportive and female-friendly work environment
- Clear career development opportunities
- Work alongside colleagues from more than 36 nationalities in a truly international workplace
求める人材:
Qualifications
- Bachelor's Degree in Tourism, Hospitality, or another related field is preferred.
- High level of fluency in both spoken and written English and native-level French, as the team works heavily with French market clients.
- Japanese language ability, including writing and reading, at a minimum JLPT N2 level.
- Previous experience in the travel industry or MICE field is preferred; event organization experience in a business company if no travel industry experience.
- Passionate about travel and able to translate this passion into compelling, creative, and well-written client proposals.
Skills
- Hands-on experience with the ability to work as part of a team.
- Excellent communication and negotiation skills.
- Ability to multitask, remain clear-headed during busier periods, and to prioritize tasks.
- High degree of customer service and satisfaction with an eye for detail and presentation.
- Good computer skills (MS Office; travel-related software).
- Curious, problem-solving, flexible, comfortable with face-to-face communication, customer service-oriented, eye for detail, people person.
勤務時間・曜日:
- Hybrid work model - up to 3 days working from home per week
- Flexible working hours with core time from 10:00-16:00
- Number of scheduled working hours per day: 7.5 hrs
休暇・休日:
【Days Off】
Weekends (Saturday and Sunday) and Japanese national holidays
【Leave & Holiday Programs】
- Paid annual leave
- Golden Week holiday
- Obon holiday
- Year-end and New Year holiday
- Bereavement and special leave
- Maternity leave (before and after childbirth)
- Childcare leave
- Childcare leave for sick/injured children
- Family care leave
- Paid sick leave
勤務地:
Hybrid work available (office-based during the probation period; hybrid work available afterward)
アクセス:
Nearest stations: Akasaka Station (5-minute walk) / Tameike-Sanno Station (8-minute walk)
給与:
- Bonus: Twice a year (June and December), subject to company performance
- Salary Review: Once a year (January), based on individual performance and evaluation
- Commuting Allowance: Provided
- Remote Work Allowance: Provided when working from the office 13 days or fewer per month
待遇・福利厚生:
- Full Social Insurance Coverage: Employment insurance, workers’ compensation insurance, health insurance, and employees’ pension insurance
- Retirement Allowance Program: Eligible from the second year of employment
- Annual Health Checkup
- Company Laptop Provided
- Complimentary Drinks & Snacks: Coffee, nuts, and more
- Seasonal Company Events: Including Halloween and other events
その他:
Job Type: Full-time
Pay: From 230,000円 per month
Average number of scheduled working hours (monthly): 150 hour(s)
