Job Title: Ski Valet Concierge
JOB DESCRIPTION
As a Ski Valet Concierge, you will be the key person ensuring a seamless and stress-free ski experience for our guests. From equipment handling to personalized recommendations, you will deliver exceptional service that enhances every guest’s stay.
JOB OVERVIEW/RESPONSIBILITIES
Guest Service
- Welcome guests warmly and assist them in preparing for the slopes
- Provide personalized, high-touch service, including VIP-level support
- Respond to guest inquiries about the resort and ski area
Equipment Handling & Management
- Transport, store, and manage skis, snowboards, and boots
- Maintain a safe, clean, and well-organized ski valet area
- Inspect and prepare equipment to ensure optimal condition
Guest Comfort & Safety
- Assist guests with boot fitting and comfort adjustments
- Ensure guest safety and readiness for skiing or snowboarding
- Protect equipment through proper handling and security control
Local Knowledge & Advice
- Provide updates on weather and slope conditions
- Recommend runs, après-ski spots, and local hidden gems
- Offer tailored advice based on guest preferences and conditions
Operations Support
- Coordinate timely gear transfers to and from the slopes
- Maintain efficient operations during peak times
- Work collaboratively with team members to ensure smooth service
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
- Experience
- Experience in hospitality, tourism, resort operations, or customer service
- Motivated candidates without direct experience may be considered
- Comfortable working outdoors and in cold winter conditions
- Education and Qualification
- Valid working visa in Japan
- Skills
- Ability to safely handle ski and snowboard equipment as required for the role
- Strong interpersonal and customer service skills
- Ability to stay positive and efficient in a fast-paced environment
- Language Skills
- Business level or above in English
- Competencies
- Passion for winter sports and outdoor activities
- Strong guest-focused mindset with a proactive attitude
- Team-oriented and collaborative work style
- High attention to detail, especially regarding equipment care and safety
- Friendly, polite, and professional attitude toward guests and colleagues
【Preferred】
- Experience
- Experience at ski resorts, ski valet services, or rental shops
- Experience working in international or luxury resort environments
- Education and Qualification
- Ski or snowboard-related certifications
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
- Skills
- Knowledge of ski and snowboard equipment, handling, and storage
- Ability to provide resort and slope recommendations with confidence
- Language Skills
- Conversational level or above in Japanese
- Competencies
- Positive, flexible, and proactive approach to work
Employment Terms and Condition
Contract Period & Renewal
- Contract Period: 11/16/2026 - 3/31/2027
- Contract renewal: Applicable
- Reason of Renewal:
- Employee’s work performance and attitude.
- Company’s business demands.
Duty, Work Location & Scope of Changes
- Duty: may be changed as determined by the company
- Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
- Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
- Training may be conducted at other location.
- Employees may be required to work at different properties based on operational needs.
- The initial assignment will be determined by the company.
Commuting & Workplace policy
- Private Vehicle Commuting: Not permitted
- Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
- Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
- Days off: two days off per week (based on shift schedule)
- Overtime: Yes
- Monthly Average Overtime Hours: 10 hours per month
- 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
- Salary: 1,500 yen / per hour
- Subsidized Ski Pass on your location or Recreational Allowance
- Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
- Staff Accommodation Available
- Company Events
