SmartNews is a news aggregator delivering a wide variety of content provided by partner companies in both Japan and the US. We currently offer a loyalty feature that allows users to earn points simply by using SmartNews, and we are looking for a Part-Time Operations Specialist to join this point service team.
In this role, you will work closely with both the US team and the Japan point service team to manage daily operations and drive higher user engagement.
In this role, you will provide operational support for key initiatives aimed at driving user acquisition and increasing customer satisfaction for SmartNews. To help you get up to speed smoothly, our existing team members will guide and support you through hands-on OJT (On-the-Job Training), including training on all proprietary internal tools.
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Execute content distribution operations using internal tools (including setting up Point Missions and conducting operational testing).
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Aggregate metrics and build documentation.
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Manage workflow progress with content providers and internal account managers/stakeholders.
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Escalate tool specifications and issues to the engineering team.
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Create and update standard operating manuals.
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Assist with other related operational tasks.
Conditions of employment:
Hourly Wage: 2,100 yen per hour
Hours: 8 hours/day, 5 days/week (Full-time schedule, Part-time status)
Days off: Tuesday/Wednesday OR Sunday/Wednesday (Japan Standard Time / JST)
- You can choose either Tuesday and Wednesday off, or Sunday and Wednesday off.
Standard Shift: 9:00 AM – 6:00 PM (JST)
Break: 1 hour
Overtime: Potential for approximately 10 hours per month.
Flexibility: Start time is negotiable (e.g., 8:00 AM start).
- Minor adjustments may be made depending on the plan.
- Shortened work hours are not available.
Working Place: Hybrid
- At least 1 day per week in the office (Tokyo Office), with remote work available for the remaining days.
Fixed-term employment contract: A minimum of 3 months to a maximum of 4 years from the date of employment.
Although this is a part-time position, it requires working 8 hours a day, 5 days a week.
Selection Process:
1. Document Screening (Please attach your resume/CV when applying)
2. Interview (Conducted in Japanese)
