勤務地
東京都 23区
雇用形態
正社員
給与
800万円 ~ 1000万円
IT Support Team Lead
Languages
JLPT N1 or above
English: Business level
We are looking for an experienced IT Support Team Lead to lead onsite IT support operations.
This role requires a hands-on leader who can manage client relationships, lead an IT support team, ensure SLA compliance, and provide high-quality end-user support in a manufacturing / production environment.
Key Responsibilities:
Client & Service Management
- Act as the primary IT contact for the client at site level
- Manage weekly and monthly client meetings, reporting, and presentations
- Ensure SLAs are met for all assigned sites and services
- Handle user communications professionally (email and verbal)
Team Leadership
- Lead and coordinate the onsite IT support team as a cluster/site lead
- Allocate tickets, manage workloads, and ensure service quality
- Coordinate with vendors, principals, and third-party engineers
End-User & Technical Support
- Provide hands-on support for Desktop and Laptop troubleshooting
- Installation, configuration, and troubleshooting of OS, applications, and drivers
- Remote assistance for PC setup, upgrades, and issue resolution
- Support and basic configuration of iPhones (iOS devices)
- Work on incidents and service requests related to hardware and software
Ticketing & ITSM
- Hands-on experience with ticketing tools
- Strong understanding of incident and service request processes
- Knowledge of Service Desk operations: ticket logging, categorization, and allocation
- Ensure adherence to ITIL-aligned processes and SLA targets
Asset & Inventory Management
- Manage hardware asset and inventory records (systems and peripherals)
- Track asset movement across sites and maintain stockroom accuracy
- Perform weekly/monthly inventory audits
- Handle equipment disposal in compliance with processes
- Place hardware/accessories orders and manage threshold stock levels
Site Operations Support
- Escort and coordinate third-party engineers onsite
- Provide hands & feet support for network, printer, and firewall activities
- Perform Quality Assurance testing of laptops
- Receive equipment from clients and update stock records
- Liaise with site facilities for maintenance of Hub / Tech Hub areas
職務経験
3年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル
日本語レベル
流暢
最終学歴
大学卒： 学士号
現在のビザ
日本での就労許可が必要です
Required Skills & Experience:
- Proven experience in IT Support / Desktop Support / Service Desk roles
- Experience leading or managing an IT support team
- Strong hands-on experience with ticketing tools and ITSM processes
- Solid knowledge of hardware asset and inventory management
- Basic network troubleshooting knowledge
- Strong customer service and client management skills
- Advanced working knowledge of Microsoft Excel
- Experience supporting manufacturing or production line environments from an IT perspective
雇用形態正社員給与800万円 ~ 1000万円
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
【求職者の方のお問い合わせについて】
■ 求人内容に関するお問い合わせ
CareerCrossは求人掲載サービスのため、各求人の詳細な職務内容や選考内容につきましては、掲載企業様より直接ご案内いただいております。
ご応募後、企業様から返信があった場合は、CareerCrossサイト内で企業の担当者様と直接やり取りが可能となります。求人内容や選考に関するご質問につきましては、企業様へ直接ご確認ください。
■ CareerCrossのサービスに関するお問い合わせ
CareerCrossのサービス利用方法等に関するお問い合わせにつきましては、以下までご連絡ください。
電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
【CareerCross求人掲載企業様のお問い合わせについて】
Indeedでは求人の掲載停止や内容変更の手続きができません。
大変お手数ですが、該当のご依頼につきましてはCareerCross（当社）までご連絡いただけますと幸いです。
電話番号：03-5217-3900
メール：[email protected]
