Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
Experience our side of life. For more information, visit www.side.inc.
Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes via email.
-Perform (Simplified Chinese-English, English-Simplified Chinese) language translation and proofreading where necessary.
-Respond and support players issues via chat and email, including but not limited to password resets, in-game reports and more.
-Respond to approximately 60~80 player inquries a day.
Requirements
-Native reading and writing skills in Simplified Chinese.
-Fluent reading and writing skills in English. (Japanese is not required)
-Passionate about the video game industry.
-Strong logical thinking.
-Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center -environment.
-Able to deliver excellent customer service via email and chat.
-Able to understand games from a gamer’s perspective.
-Capable of analyzing and solving information accurately and swiftly within guidelines.
-Possesses a team player mentality.
総労働時間：1ヶ月あたり160時間
-Business hours: Shift based - 10:00-19:00
-Support 365 days a year including weekends and holidays (shift work)
※転勤なし
丸の内線「四谷三丁目」駅より徒歩3分・JR「四谷」駅より徒歩7分
基本給：年俸 280万円 〜 320万円
固定残業代：なし
【一律手当】
全員に一律で支払われる通勤・皆勤・家族手当金額：なし
全員に一律で支払われるその他手当金額：なし
*Company regulations will take into account experience and ability.
Annual Salary: 2.8M JPY to 3.2M JPY
0~10h average monthly overtime
【福利厚生】
■Social insurance (health insurance, employees' pension, employment insurance, workers' accident compensation insurance)
■With salary increase
■Transportation expenses paid as stipulated.
■Free dress and hairstyle
■Annual paid leave system.
we value horizontal connections and work while communicating with each other.
喫煙所：なし（敷地内全て禁煙）
Recruiter screening＋ Language web test ＋ Final interview
