CALLING THE CURIOUS
Are you looking for an opportunity to work at the forefront of fashion? At ZARA, we offer you the chance to bring your talent to life as part of a passionate and creative team. As a brand that continues to pursue innovation and style, we are always ready to embrace new challenges.
▼Job Description
We are currently recruiting future candidates for the CX (Customer Experience) Supervisor position at our stores. You will begin with the fundamental responsibilities of store operations as a Sales Assistant, and then receive training to become a Supervisor in CX, with the goal of growing into an exemplary professional who helps drive our business strategy.
CX (Customer Experience):
This role is responsible for ensuring the smooth operation of the sales floor within the assigned store, including cashier operations, fitting rooms, replenishment, sales floor maintenance, and the stockroom. With customers always as the top priority, you will provide the best possible experience and service not only to customers, but also to employees.
Requirements:
・High school diploma or equivalent qualification required
・At least 2 years of customer service and sales experience
※Experience in apparel retail is welcome but not required
・Business + English level
・Daily conversational level of Japanese
Skills / Competencies:
・Customer-oriented mindset
・Passionate, curious, motivated, and dynamic
・A strong interest in fashion and a desire to share that passion with both the team and customers
・Strong communication skills with customers and team members
・High level of self-motivation
・Leadership experience
・Creative, proactive, detail-oriented, and customer-focused
・Strong interest in the latest market trends
・Flexibility and risk management skills
・IT and digital literacy (devices, PC, MOS, etc.)
Please note that this is a mid-career recruitment position.
(Applicants must have at least a high school diploma; new graduates are not eligible.)
Submission of your My Number is required at the time of joining the company. Please note that employment cannot proceed if this cannot be provided.
Applicants who have participated in our recruitment process within the past 6 months are not eligible to reapply at this time. If you wish to apply again, please do so 6 months after your previous selection process.
07:00〜23:00（実働：8.0時間〜、休憩：60分）
平均所定労働時間：1ヶ月あたり160時間
平均勤務日数：1ヶ月あたり20日
【勤務時間補足】
Determined by shift schedule between 7:00 and 23:00.
■ 119 days off per year (10 days per month, except February: 9 days)
■ Special leave for condolence and celebration occasions
■ Paid leave (16 days in the first year, granted after six months of employment)
■ Long vacation system available (summer / winter)
■ Maternity leave
■ Childcare leave
Please note that you may be assigned to a store other than the one you selected at the time of application.
5 minutes on foot from Shinsaibashi Station / Namba Station on the Osaka Municipal Subway Midosuji Line
月給290,000円〜
【給与の内訳】
基本給：1ヶ月あたり290,000円〜
【給与補足】
Monthly Salary: JPY 290,000
*Excludes fixed overtime pay; any overtime in excess will be paid separately.
*A probationary period applies (3 months; no changes to conditions during the probationary period).
Estimated first-year annual salary: from JPY 4,060,000
12 monthly salary payments, plus bonuses twice a year (equivalent to one month’s salary each in spring and summer), and incentive payments (paid in eligible months based on monthly sales performance).
■ Social insurance coverage (employment insurance, workers’ compensation insurance, health insurance, and employee pension insurance)
■ Enrollment in Group Long-Term Disability Income Compensation Insurance (GLTD) available for permanent employees after promotion/regular employment
■ Transportation allowance (up to JPY 50,000 per month)
■ Employee discount (ZARA / ZARA HOME, after completion of the probation period)
■ Uniform (after completion of the probation period)
■ Incentive program (available in eligible months based on monthly sales performance)
■ Position allowance
■ Condolence and congratulatory payment system
■ Training and development programs
■ Employee referral program
【社会保険】
・厚生年金
・健康保険
・雇用保険
・労災保険
Please submit your application through this website first. We will contact you based on the information you provide in your application, so please ensure that all registered information is entered accurately.
(If you have any questions or need further clarification, please feel free to contact us.)
After your application has been successfully received, our recruitment team will send you an email regarding the selection process.
Only applicants who pass the first screening stage will be contacted within one week with further details by email or phone.
After the document screening, interviews will be conducted either in person or online via Teams (video call).
If we receive a large number of applications, it may take several days for us to contact you. Thank you for your understanding.
If you have domain-specific email settings enabled, please make sure to adjust them so that you can receive emails from us.
Interview dates and joining dates are negotiable. If you are currently employed, please feel free to discuss your availability with us.
採用担当
▼About the Brand
We are part of the Inditex Group, a Spain-based global fashion company behind internationally loved apparel brands such as ZARA.
Visit our corporate website here (available in English and Spanish): https://www.inditex.com/
▼Why Join ZARA
■ Opportunities for Growth and Career Advancement
At ZARA, there are opportunities to make the most of each individual’s strengths based on their aptitude and skills. Through our original training program using digital devices, you can steadily develop your career toward your target position. In addition, through our internal app, you can stay up to date with the latest trends and product information, and also access language-learning tools. This allows you to build valuable skills for your future career while improving your language abilities.
■ Vacation System
From your first year, you are entitled to 16 days of paid leave, and you can take extended vacations twice a year, in summer and winter. Employees make use of this vacation system to maintain a healthy work-life balance.
■ Customer Service
To provide customers with a better shopping experience, the entire team works together to plan and carry out customer service activities.
■ Diverse and Global Environment
Born in Spain, ZARA is one of Europe’s largest global companies, operating more than 6,400 stores in over 95 countries worldwide. Through our internal social platform, employees can connect and communicate with colleagues from around the world.
■ Fast-Paced Product Cycle
New products arrive in stores twice a week. This gives you the chance to check out the latest items before anyone else and stay ahead of the trends.
■ Globally Recognized Sustainability Initiatives
We are committed to sustainability through initiatives such as used clothing collection, offering environmentally conscious JOIN LIFE products, and sharing sustainable activities carried out in each store through our internal social platform. Sustainability is a mindset we actively promote throughout the company. There may also be opportunities to be selected as a support member for global projects related to Sustainability and D&I.
■ Strong Teamwork
Each store typically has around 20 to 40 staff members, with larger stores employing 50 or more. Rather than focusing on individual sales performance alone, we foster an environment where the entire team works together to drive sales growth and enhance customer service.
No fixed term
※Probationary period applies.
