勤務地
東京都 23区
雇用形態
正社員
給与
1500万円 ~ 2000万円
Our client is a global technology leader delivering mission-critical IT solutions to large enterprise customers in Japan. Their platforms support millions of users daily and run complex, business-critical operations.
The company has successfully reinvented itself across every major tech shift and is now driving its next phase through a strategic GenAI & Data division. They deliver production-grade, LLM-driven systems already deployed in live enterprise environments. Following a major cloud transformation, the business is strongly focused on AI, cloud, and high-value platforms.
We are hiring an experienced Service Delivery Manager to lead large-scale, enterprise-wide IT programs delivered from the client location in Tokyo. This role offers the combination many senior leaders look for: enterprise scale, executive visibility, global team leadership, and true strategic ownership.
Main Responsibilities
• Lead complex, multi-project enterprise IT programs end-to-end, from strategy definition through execution and go-live
• Define program scope, governance model, integrated master plans, and roadmaps
• Manage global onshore - offshore delivery teams and ensure structured collaboration across regions
• Lead C-level Steering Committee meetings and provide executive reporting on progress, risks, scope, and financials
• Act as the primary escalation point for major program challenges and drive resolution
• Build strong, trust-based relationships with C-suite and senior business stakeholders
• Manage multiple parallel projects under a unified governance structure
• Establish RAID logs, KPIs, dashboards, and structured reporting cadence
• Oversee technical integration, testing readiness, cutover planning, and deployment
• Own program budgets, forecasts, vendor governance, contract compliance, and financial performance
• Lead and mentor program managers, project managers, architects, and engineering leads
Why join our client
• Lead high-impact enterprise transformation programs
• Direct exposure to C-level executives and senior leadership
• Build and lead global delivery organizations
• Work at the forefront of AI, cloud, and modernization initiatives
• Stable, well-established global company with long-term strategic programs
• Competitive executive-level compensation
職務経験
10年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル (英語使用比率: 50％程度)
日本語レベル
ネイティブ
最終学歴
専門学校卒
現在のビザ
日本での就労許可が必要です
Requirements
• 15+ years of IT delivery experience
• Proven ownership of 2-3 large-scale enterprise IT program deliveries
• Strong experience managing global onshore-offshore delivery models
• Demonstrated C-level engagement and Steering Committee leadership
• Solid multi-project governance experience (RAID, risk, issue, change management)
• Strong people leadership experience (managing managers and senior leads)
• Experience with enterprise system integration, digital transformation, and cloud environments
• Skilled in Waterfall, Agile, and Hybrid delivery models
• Experience managing program budgets and vendor performance
• Fluent English (spoken and written)
• Native-level Japanese communication skills (spoken and written)
Nice to Have
• Certifications such as PMP, PgMP, SAFe, or ITIL
• Experience in telecom or other large enterprise environments
• Familiarity with MS Project, Jira, ADO, Confluence, and Power BI
雇用形態正社員給与1500万円 ~ 2000万円
勤務時間: Monday-Friday
会社の種類
大手企業 (300名を超える従業員数) 外資系企業
外国人の割合
外国人 半数
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
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