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This position reports to:
Commercial Operations Manager
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Your role and responsibilities
In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes. You will implement global processes, end-to-end (E2E) process strategies, best practices, and solutions within a Lead Business or local sales unit to consistently meet and exceed customer expectations. You will accountable for key operational performance metrics, including Request on Time Delivery (ROTD), Time-to-Book, Lead Time, on-time closure of customer cases, One Order One Delivery compliance, Clean Orders percentage (executable backlog), and Net Promoter Score (NPS).
The work model for the role is: Hybrid #LI-hybrid
This role is contributing to the Electrification Smart Buildings and Smart Power Commercial Operation in Korea and Japan.
You will be mainly accountable for:
Strategy & Customer Experience
Performance Management & Operational Excellence
Order Handling Management & Process Governance
Oversee end-to-end order management processes, ensuring order quality, process compliance, effective governance, and continuous improvement
Customer Support & Case Management
Warehouse & Logistics Management
Manage warehouse and logistics operations across assigned countries to optimize inventory, delivery performance, transportation efficiency, and customer service.
Continuous Improvement
Governance, Compliance & HSE
Ensure compliance with global and local standards while promoting process discipline, HSE excellence, safety, and operational integrity.
People Leadership & Development
Qualifications for the role
Bachelor’s degree in Supply Chain, Engineering, Business, or a related field.
Minimum 5 years of experience in Customer Operations, Supply Chain, Order Management, or related functions.
Experience working in multicultural, international environments and managing stakeholders across different levels and functions.
Proven ability to manage operations across multiple countries/markets while balancing global standards and local requirements.
ERP experience required; SAP ECC, SAP S/4HANA, and SAP APO knowledge preferred.
Strong analytical, problem-solving, and decision-making skills with a continuous improvement mindset.
Ability to thrive in a fast-paced environment and manage competing priorities.
Experience driving operational excellence, process standardization, and KPI performance management.
Strong written and verbal communication skills in English, proficiency in Korean and/or Japanese is preferred.
People management and team leadership experience is preferred.
Strong analytical, problem-solving, and decision-making skills with a continuous improvement mindset.
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
