16件のit process expertのおすすめの求人

Customer Success Technical Leader (Technical Account Manager : Splunk)
Cisco Systems —港区
- Azure
- 管理職・マネジメント経験
VML & Ogilvy | Social Content Planner (WPP Content Studio), Japan
WPP —東京都 23区
- CRMソフトウェア
Container Fleet Maintenance and Repair Senior Specialist Japan
CMA CGM —横浜市
- Microsoft Excel
- IT経験
Customer Support Engineer in Japan (タレントプール)
KLA —横浜市
- メンテナンス
- 英語
- 大卒
BGSW_SDS_SAP Development lead-R29
Bosch Group —港区
クイック応募
EAM-Sales & Marketing-AAA
Marriott International, Inc —大阪市北区梅田
- 営業経験
- 大卒
Internal Audit Senior Manager, Japan
Wise —中央区
- 年俸 1,270万円 ~ 1,750万円
- 一部在宅
- 大卒
- 育休あり
クイック応募
13日前
Regional Install Engineer (FaST)
KLA —横浜市
Ops Lead Engineer(P2), Technology & Operations【アクサ生命】
AXA —港区
- Azure
- 管理職・マネジメント経験
- DevOps経験
AWS Business Development Executive (Presales)
SoftwareOne —港区
- 営業経験
- AWS
- IT経験
Associate Manager Client Services - CRL
株式会社ネックサス —東京都 23区
- 管理職・マネジメント経験
- 英語
- 事業開発
クイック応募
Compliance Senior Manager - Japan
Wise —中央区
- 年俸 1,980万円 ~ 2,250万円
- 二か国語
クイック応募
Solution Consultant - TMT, Enterprise
ServiceNow —千代田区有楽町
- 管理職・マネジメント経験
- 営業経験
クイック応募
Customer Success Executive
ServiceNow —千代田区有楽町
- 一部在宅
- 管理職・マネジメント経験
- IT経験
クイック応募
Advisory Solution Consultant
ServiceNow —千代田区有楽町
- 一部在宅
- 管理職・マネジメント経験
- 営業経験
クイック応募
Tactical Data Link Architecture & Integration Engineer
General Dynamics Information Technology —福生市
15時間前

Other jobs to consider

Find your next job by exploring related positions.

Enterprise Program Change Manger
Agilent Technologies Japan, Ltd. —八王子市
Receive, process, and execute program change requests in a timely manner. The Enterprise Program Change Manager is responsible for ensuring that customer…
9時間前
販売スタッフ(アルバイト) Nike Unite Rinku
Nike —大阪市心斎橋筋
Position Type Career area Retail Stores Location 4-17 Rinku Ourai Minami Seaside 7700, Osaka, Osaka 542-0085, Japan Job ID R-73653 Become a Part of the NIKE,…

Show more related jobs

it process expertの新着求人をメールで受け取る

アカウントにログインすることにより、SimplyHired本サイトの利用規約、Cookieポリシーおよびプライバシー規約に同意します。

その他の勤務地の求人

it process expert jobs near

東京都 23区でのマネージャーの求人

東京都港区でのエンジニアの求人

東京都中野区でのCustomer Success Managerの求人

東京都でのFp&a Managerの求人

東京都でのCountry Managerの求人

東京都でのCustomer Successの求人

神奈川県横浜市でのCustomer Success Managerの求人

東京都でのEnglish Speaking Customer Serviceの求人

東京都千代田区麹町でのLife Science Consultantの求人

宮城県宮城郡利府町でのRetail Sales Associateの求人

東京都でのBusiness Development Executiveの求人

東京都港区でのBusiness Development Executiveの求人

東京都でのLearning Development Specialistの求人

千葉県でのマネージャーの求人

東京都での未経験マネージャーの求人

東京都港区でのコミュニティマネージャーの求人

東京都でのブランドコミュニケーションマネージャーの求人

兵庫県神戸市でのホテルマネージャーの求人

東京都中央区でのCustomer Service Specialistの求人

東京都でのAdobe Experience Manager 700万円の求人

Customer Success Technical Leader (Technical Account Manager : Splunk)

Cisco Systems -
港区

今すぐ応募する

求人の詳細

資格とスキル

Azure
管理職・マネジメント経験
Google Cloud Platform
Splunk

仕事内容の詳細

Meet the Team

As a Customer Success Security Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.
Are you up for the challenge?

Responsibilities:

Highly skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response).
Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
Onboarding& Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones.
Health Review& Remediation - audit usage, indexes, data models, assets/identities, dashboards, correlation searches, notable events, frameworks, etc. and remediate identified issues.
Security Use Case Activation - planning& development of detections/analytics (e.g. identify MITRE ATT coverage gaps, integrate/normalize data, drive CIM compliance, write custom SPL, etc.).
Feature/Framework/Product Activation (e.g. Risk Base-Alerting, Threat Intel, Threat Hunt, UBA/UEBA, SOAR/Automation, etc.).
Proactively engaging Customer Success Executives and Solution Architects on Security-related adoption/use case work opportunity.
Proactively engaging Technical Success Engineers on health-related work opportunity related to Security products.
Scoping the level of effort and developing a technical action plan to address the technical situation based on your assessment.
Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR.

Customer Success Area TAM, you will:

Be passionate about customers and deliver impactful solutions.
Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
Guide account team members and customers on optimal use of the Splunk Enterprise Security, UBA/UEBA, and/or SOAR. Provide recommendations for improving customer’s technical health.
Deliver strategic, case-based technical consulting (up to 90 days).
Collaborate with internal resources and customer-facing teams to manage customer needs.
Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.
Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
Deliver customer onboarding enablement-based workshops and achieve success milestones.
Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Minimum Qualifications

Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
Data Management: Experience with integrating and normalising data from diverse sources. Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons.
Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.

Preferred Qualifications

Additional Security Products/Applications: Expertise in UBA/UEBA and/or SOAR.
Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance.
Cybersecurity Frameworks: Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS
Industry Standard Security Certifications: GIAC, CISSP, OSCP or equivalent
Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).
Splunk Certifications/Accreditations: ES Implementation Accreditation and/or SOAR consultant I& II

Soft Skills

Trusted technical advisor with the ability to manage assigned tickets and Area aligned priorities. Engages in “out of the box” thinking to resolve problems
Relationship Management - Establish technical credibility with a wide range of internal and customer contacts with the ability to “read” the internal/customer contact and adapt behavior / approach
Conflict Resolution - Ability to engage in escalation management
Influencing/Negotiating - Ability to influence peers, Splunk leadership and customers. Ability to manage highly complex/distributed IT environments and/or accounts that demand a high level of negotiation and conflict resolution abilities
Problem/Need Identification - Demonstrates a deep comprehension of Area management, account team and/or customer’s business strategy, business objectives& challenges, success criteria/how customer measures success, and training needs. Analyzes trends to predict changes that may impact customer’s long-term business goals
Mentor/Team Player - Possesses ability to take on mentorship roles as identified by management team. Identifies, defines, and leads Priorities to Improve to help team reach its goals
Communication: Excellent written and oral communication skills. Active listening and objective consideration of others’ opinions.
Strong customer-facing skills to instill confidence and guide towards resolution.
Ability to balance multiple account teams, customers and competing priorities effectively.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

今すぐ応募する

検索を絞り込む

it process expert 件

Customer Success Technical Leader (Technical Account Manager : Splunk)

VML & Ogilvy | Social Content Planner (WPP Content Studio), Japan

Container Fleet Maintenance and Repair Senior Specialist Japan

Customer Support Engineer in Japan (タレントプール)

BGSW_SDS_SAP Development lead-R29

EAM-Sales & Marketing-AAA

Internal Audit Senior Manager, Japan

Regional Install Engineer (FaST)

Ops Lead Engineer(P2), Technology & Operations【アクサ生命】

AWS Business Development Executive (Presales)

Associate Manager Client Services - CRL

Compliance Senior Manager - Japan

Solution Consultant - TMT, Enterprise

Customer Success Executive

Advisory Solution Consultant

Tactical Data Link Architecture & Integration Engineer

Other jobs to consider

it process expertの新着求人をメールで受け取る

その他の勤務地の求人

求職者向けツール

採用企業向けツール

求人を探す

Indeed とつながる