Are you passionate about delivering exceptional customer experiences while solving complex order fulfillment challenges in a fast-paced, global environment? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Customer Supply & Service Centre （CSSC ）Senior Front Line Representative, you will be serving as a key customer contact point, resolving inquiries, managing complex order fulfillment tasks, and driving seamless coordination between customers and internal teams to ensure outstanding service delivery. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doing
Your main responsibilities include:
- Provide contact resolution on customer inquiries and handle complex order fulfillment tasks related to project sales and invoice disputes
- Deliver timely quotations, technical advice, and order entry support to customers and sales teams while managing the full order lifecycle including changes, cancellations, and delivery coordination
- Act as primary escalation support for Order-to-Delivery process inquiries, creating and routing tickets (RFIs, RFQs, OEW, CIC Logistics) to relevant teams
- Coordinate across Sales, Supply Chain, Finance, and Field Service teams to ensure accurate delivery schedules, billing resolution, and high customer satisfaction
- Identify business opportunities for handover to sales teams and promote digital tools (GPC, MyGrundfos, Extranet) to customers
- Record customer complaints and product return requests, and proactively identify internal process improvement opportunities
What makes you a great fit
Above all, you are a customer-focused professional with strong technical aptitude, excellent communication skills, and a proven ability to manage complex order processes while building trusted relationships across internal and external stakeholders.
We would also imagine that you have:
- 3+ years of relevant experience in customer service, order management, or a related commercial support role
- Practical knowledge of Customer Service software, databases, and SAP (CRM/SD/MM modules)
- Proficiency in MS Office applications
- Excellent written and spoken English with strong communication and relationship-building skills
It is a plus if you are also:
- Experience in the pump industry or industrial/manufacturing sector
- Ability to lead minor processes or improvement projects within a customer service environment
- Knowledge of business structures, product portfolios, and market needs to drive a customer-centric experience
Why you will love working here
We care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
