This dual customer/product focused leadership position serves as the leading expert technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. This position sets the strategic direction and advances the Customer Engineering technical discipline.
Key Responsibilities:
- Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
- Uses systems knowledge and expertise to make decisions in the areas of product selection, design and integration that impact OEM machine performance, optimization and quality.
- Creates and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
- Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver high quality products and facilitate customer requests Serves as a local authority in the areas of product, application and market knowledge to support OEM product selection and equipment design Owner of system level requirements during translation of customer needs and "voice of the customer" into functional product requirements.
- Makes critical program-related decisions while serving as the customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
- Leads large projects and removes roadblocks for key internal or external stakeholders such as customers and business leadership Collaborates with internal and external industry peers within Customer Engineering and specific markets Advances the state of the practice for the Customer Engineering discipline.
- Sponsors innovative customer-focused initiatives and projects Advises and transfers knowledge of Customer Engineering through coaching and mentoring less experienced engineers
- Sets strategic direction for the Customer Engineering discipline
- Provides technical leadership for the business's most complex global technical challenges.
- Sets the direction for the development and improvement of work processes and systems across function(s) within a global business unit or across business units. Coordinates and directs the work of cross functional, often global project teams.
- Operates as the recognized specialist or expert in a discipline or product area across a global business unit with the responsibility of developing talent (direct or indirect) across the area of influence.
- Coaches and mentors the future technical leaders across a global business unit or corporate area May also include academic or industry leadership direction setting in a competency or discipline area.
Japanese communication skill
Organizational and people/talent development
Working closely with Business, build Engineering capability and capacities, and lead Japan Engineering team
Representing Japan Engineering, align with oversea technical stakeholders about product, resource, and succession planning.
Improve team dynamics and effectiveness. Get involved in conflict resolutions as necessary.
Clear communication skill internally and externally (OEM customers) in Cummins, and in and out of Japan. (Japanese and English)
Competencies:
- Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
- Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
- Product Function Modeling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.
- Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
- Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
- Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Courage - Stepping up to address difficult issues, saying what needs to be said.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Decision quality - Making good and timely decisions that keep the organization moving forward.
- Develops talent - Developing people to meet both their career goals and the organization’s goals.
- Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Persuades - Using compelling arguments to gain the support and commitment of others.
- Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
- Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
- College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
- Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Demonstrated leadership ability in a relevant Technical Advisor role through a range of varying business scenarios and/or life-cycles.
- Advanced level proficiency in many of the enterprise and functional competency areas.
Job Engineering
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2427865
Relocation Package No
100% On-Site No
