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This position is within our Customer Experience (CX) division, focusing on service delivery for large-scale telecommunications carrier networks. You will collaborate with customers, partners, and internal engineers to support the deployment and operation of customer networks.
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Responsibilities:
- Collaborate with Cisco product teams to identify and understand customer challenges and requirements.
- Draft and present service delivery proposals based on customer needs and requirements.
- Manage large-scale service delivery projects.
- Work as"One Cisc" in coordination with relevant internal departments.
- Build and maintain strong relationships with customers and partners.
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Required Qualifications:
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- 5+ years of experience in systems engineering.
- 5+ years of experience in project management.
- Knowledge of Routers and Ethernet Switches.
- Basic knowledge of Server OS (RedHat, UNIX).
- Basic knowledge of DevOps.
- Basic knowledge of Security.
- Ability to utilize AI to enhance operational efficiency and productivity.
- Ownership mindset: Ability to take initiative and treat business challenges as your own.
- Collaborative mindset: Ability to understand, respect, and grow with others.
- Solution-oriented: Focus on"how to achiev" rather than"why it cannot be done"
- Proactive leadership.
- Strong desire to learn and actively pursue self-development in new technologies.
- Native-level Japanese proficiency.
- English proficiency: TOEIC 750 or higher.
- Programming skills (preferred but not required).
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Preferred Certifications:
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- PMP (Project Management Professional)
- CCIE (Cisco Certified Internetwork Expert)
- CISSP (Certified Information Systems Security Professional)
- DevNet
- AWS/GCP certifications (or equivalent)
- RedHat certifications (or equivalent)
Why Cisco?\u00A0
At Cisco, we\u2019re revolutionizing how data and infrastructure connect and protect organizations in the AI era \u2013 and beyond. We\u2019ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you\u2019ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\u00A0
We are Cisco, and our power starts with you.\u00A0
