採用企業
CXG Japan株式会社
勤務地
東京都 23区, 中央区
雇用形態
正社員
給与
経験考慮の上、応相談
≪Job Description & Position Highlights≫
- Drive end-to-end projects that enhance the customer experience for high-end and luxury brands
- Present proposals to the executive leadership of global luxury brands and experience the satisfaction of transforming the customer experience
- Collaborate with multinational teams and advance your expertise and career in a global environment
- Leverage your English skills to take on a wide range of challenges—from strategy development to project execution—with a high degree of autonomy
We are looking for a Senior Customer Success Associate to join our Tokyo office.
This is an exciting opportunity for a passionate and client-oriented professional to take on a key role within a dynamic, fast-paced environment supporting some of the world’s most iconic luxury brands.
＜Your role＞
As a Senior Customer Success Associate , you will act as the primary point of contact for your portfolio of clients, ensuring exceptional project execution and long-term relationship development.
Working closely with our local and global teams, you will coordinate cross-functional resources and lead end-to-end client projects, from design to delivery, with precision and a high level of autonomy.
＜Key responsibilities＞
- Serve as a strategic advisor to leading luxury and premium brands on customer and employee experience topics.
- Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
- Manage a portfolio of client accounts, ensuring the highest standards of service and client satisfaction.
- Oversee full project lifecycle: from proposal development, planning and execution to delivery and follow-up.
- Present insights and recommendations to executive-level stakeholders in a structured, consultative manner.
- Collaborate with internal teams to design tailored methodologies and solutions.
- Maintain oversight on budgets, timelines, deliverable quality and stakeholders.
＜Why join us?＞
At CXG, you will be part of a global, multicultural, and mission-driven team.
You will:
- Work with some of the most prestigious names in the luxury industry.
- Contribute to impactful, high-visibility projects.
- Collaborate with a dynamic, multicultural team.
- Enjoy opportunities for professional development and growth.
If you are seeking a role that combines strategic thinking, client engagement, and operational excellence, we encourage you to apply!
＜About us＞
Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.
Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
【Employment Type】
Permanent employee
【Salary】
Based on experience and skill level
【Working Hours】
In accordance with company regulations
【Work Location】
3rd Floor, Towa Nihonbashi Koamicho Bldg., 17-18 Nihonbashi Koamicho, Chuo-ku, Tokyo 103-0016, Japan
【Holidays & Leave】
- Long service leaves
- Birthday leave.
- 10 days annual leave
- Leave observed 1–3 January per restricted holidays in Japan.
- Day off on 25 December (observed everywhere).
【Benefits & Welfare】
- Transport allowance provided.
- International Environment
職務経験
3年以上
キャリアレベル
中途経験者レベル
英語レベル
流暢
日本語レベル
ネイティブ
最終学歴
大学卒： 学士号
現在のビザ
日本での就労許可が必要です
【Requirements / What you bring】
- Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field.
- 4+ years of experience in client-facing roles, preferably in the luxury, retail, consulting, or service industries.
- Strong understanding of customer experience and luxury brand dynamics.
- Native-level Japanese and fluent English (verbal and written) are required.
- Outstanding interpersonal and communication skills, with the ability to present persuasively and professionally to executive stakeholders.
- A structured, analytical mindset and the ability to translate data into strategic recommendations.
- Strong organizational and time management skills in a deadline-driven environment.
- Passion for excellence, a collaborative spirit, and a proactive “can-do” attitude.
雇用形態正社員給与経験考慮の上、応相談
勤務時間: In accordance with company regulations
休日・休暇: In accordance with company regulations
募集について
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電話番号：03-5217-3900
メール：[email protected]
