Global Life Insurance / グローバル生命保険
デスクサイドサポートリード (GI-2648)
Department Introduction
The Insurance Cluster delivers mission-critical IT services and business solutions to leading global insurance organizations.
Our team operates in a highly collaborative and multicultural environment, bringing together professionals from diverse backgrounds and technical expertise. Through close collaboration with global delivery teams and client stakeholders, we support business transformation initiatives while ensuring stable and reliable IT operations.
This is an excellent opportunity for professionals who want to work in an international environment, develop leadership capabilities, and contribute to large-scale enterprise IT services.
Project Introduction
You will support a large-scale insurance industry client, delivering End User Computing (EUC) and workplace technology services that enable critical business operations.
The project focuses on maintaining and enhancing enterprise desktop environments, modern device management platforms, user access services, and IT support processes. Working closely with global and local teams, you will play a key role in supporting digital workplace transformation initiatives while ensuring high-quality service delivery for end users.
Position Highlights
Lead critical End User Computing and workplace technology services for a major insurance industry client.
Gain hands-on experience with modern endpoint management technologies including Microsoft Intune, SCCM, Windows Autopilot, Active Directory, and Microsoft 365.
Collaborate with global technical teams and business stakeholders in a multicultural environment.
Take ownership of service management activities including incident, problem, and change management.
Drive process improvement, automation initiatives, and service optimization projects.
Develop leadership capabilities through coordination of support teams, vendor resources, and client interactions.
Future Career Path
This position provides a strong foundation for technical and people leadership growth.
Over the next 3–5 years, successful candidates may advance into roles such as:
EUC Service Manager,Project Manager,Delivery Manager,Workplace Technology Lead
In addition to leadership opportunities, candidates will deepen expertise in enterprise endpoint management, service delivery governance, digital workplace transformation, and stakeholder management within a global delivery environment.
Job Responsibilities
As a Deskside Support Lead, you will oversee day-to-day end-user support operations while ensuring high-quality IT service delivery.
Provide desktop support and troubleshooting for hardware, software, and network-related issues.
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
Perform issue diagnosis, root cause investigation, and resolution management.
Escalate complex technical issues and coordinate resolution with technical teams.
Manage IT assets, inventory lifecycle, allocation, and audit activities.
Execute PC refresh programs, device deployment, imaging, configuration, and user migration activities.
Manage ServiceNow tickets and ensure compliance with service level agreements (SLAs).
Coordinate follow-up activities with users and support teams for incidents and service requests.
Create Root Cause Analysis (RCA) reports for major or recurring incidents.
Maintain operational documentation and contribute to continuous service improvement initiatives.
Support endpoint management technologies including Microsoft Intune, SCCM, Windows Autopilot, and Active Directory.
Participate in service reviews, change management activities, and operational governance meetings.
Minimum Qualifications
5+ years of experience in IT Service Desk, Deskside Support, or End User Computing support environments.
Experience supporting Windows 10/11 environments and performing desktop troubleshooting.
Experience leading or coordinating support teams, including incident and service request management.
Business-level Japanese and fluent English communication skills.
Preferred Qualifications
Experience with Microsoft Intune and Mobile Device Management (MDM) platforms.
Experience with SCCM (Microsoft Configuration Manager) and Windows Autopilot.
Knowledge of Active Directory, Azure AD (Entra ID), and endpoint security technologies.
Experience driving EUC transformation, automation, or workplace modernization initiatives.
Japanese Language Requirement: Business Advanced
English Language Requirement: Fluent
■雇用形態
正社員
管理監督者分類：無（ケースによっては有）
労働時間区分：みなし労働時間制または固定勤務、フレックスタイム制
みなし労働時間制の種類：企画業務型裁量労働制
一日当たりのみなし労働時間：8時間
■給与
月給：※経験・能力など考慮の上、当社規程により決定。
裁量労働手当：60,000〜80,000円
残業手当：原則なし
昇給：都度
賞与：あり
■勤務時間
9:00〜18:00
（実働8時間・フレックスタイム制有、コアタイム10:00〜16:00）
■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業
■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)
勤務地：東京都都内（顧客先常駐）
