Position: Technical Application Consultant
Hierarchy Level: Professional
Functional Family: Marketing
Sub Function: Marketing_Technical_Consulting
Job Description
Provide advanced technical support for Sales on customer inquiries, offer application and design-in support to key customers, assist with digital service integration, maintain the technical support database, support customer TechDays, address quality issues in meetings, and gather competitor insights for the GBU.
Job Responsibilities:
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Serve as second/ third line of support to Sales for technical customer inquiries across all HARTING portfolio (EL/EC/HCS)
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Offer application driven support as well as design-in support to medium to large customers
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Identification of customizing opportunities and hand over to HCS Project Management Team.
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Support Frontline Sales by launching digital services due to integration in support cases.
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Maintain and provide a technical support knowledge database to increase efficiency
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Supports the TechDay with support from KAM/FSE towards large accounts
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Supports quality complaint handling, focusing on product related issues, in line w/ global complaint handling process.
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Collect competitor information based on products and feedback for GBU
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Preparation/creation of product change notifications/product discontinuations based on GBU information
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Continuous competence development of direct colleagues in the Technical Application Consultant by exchanging experiences
Qualifications:
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Bachelor's degree in a relevant field (e.g., Engineering, Business, Marketing, or Information Technology), or equivalent professional/specialized training
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Note: Extensive relevant experience and demonstrated expertise may be considered in lieu of a formal degree
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Minimum 3 years of hands-on experience in application engineering or technical sales support
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Strong understanding of industrial connectivity, automation, or related technical markets, including industry trends, standards, and customer applications
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Experience with CRM systems, digital configurators, and online support platforms
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Proficiency in Microsoft Office 365 (Excel, PowerPoint, Word, Teams, and Outlook) for documentation, presentations, and collaboration
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Ability to rapidly develop deep product expertise and translate it into clear customer value
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Customer-oriented and consultative mindset, with the ability to understand customer needs and provide tailored technical solutions
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Ability to develop and execute market-oriented strategies for product positioning and customer engagement within industrial B2B environments
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Ability to collaborate effectively across local and regional cross-functional teams, including Sales, Engineering, and Marketing
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Excellent communication skills in both English and Japanese (verbal and written), able to engage technical and non-technical audiences alike
