勤務地
東京都 23区
雇用形態
正社員
給与
400万円 ~ 550万円
残業少なめ
Store Manager – Premium Confectionary Retail
We are looking for an experienced retail professional to join a premium confectionary company as a Store Manager in Japan.
This role is suitable for candidates with experience in retail, hospitality, cafés, food and beverage, or customer service who are ready to take the next step into store management.
You will be responsible for delivering an excellent customer experience, supporting and developing the store team, and ensuring the smooth day-to-day operation of the store.
Key Responsibilities
Manage the daily operations of the store
Lead, motivate, and support store staff
Deliver a high standard of customer service
Ensure customers receive a warm and premium brand experience
Manage staff schedules, attendance, and shift planning
Support the recruitment, onboarding, and training of new team members
Monitor store sales and work toward individual and team targets
Manage stock levels, product displays, and store presentation
Ensure products are displayed according to brand guidelines
Handle customer questions, feedback, and complaints professionally
Maintain store cleanliness, safety, and operational standards
Report store performance and operational updates to management
Support seasonal campaigns, promotions, and new product launches
Requirements
Experience in retail, hospitality, cafés, restaurants, food and beverage, or customer service
Previous experience as a Store Manager, Assistant Store Manager, Supervisor, Shift Leader, or Team Leader
Strong communication and people-management skills
A customer-focused and positive attitude
Ability to motivate and develop a team
Strong organisational and problem-solving skills
Comfortable working toward sales and performance targets
Native or fluent Japanese
Currently based in Japan with valid working eligibility
Availability to work shifts, weekends, and public holidays
Preferred Experience
Experience within premium retail, confectionery, cafés, luxury goods, cosmetics, fashion, or hospitality
Experience managing sales targets and store performance
Experience training or supervising junior team members
Experience with stock management, visual merchandising, and staff scheduling
An interest in chocolate, food, hospitality, or premium customer service
Ideal Candidate
You are a hands-on and supportive leader who enjoys working directly with customers and developing a strong store team.
You take pride in creating a welcoming store environment and are comfortable balancing customer service, team management, sales performance, and daily operations.
Candidates currently working as an Assistant Store Manager, Supervisor, Shift Leader, or experienced retail team member are also encouraged to apply if they are ready to progress into a management position.
What You Can Expect
The opportunity to work for a globally recognised premium chocolate brand
A supportive and structured working environment
Training and development opportunities
Career progression within retail management
The chance to lead and develop your own store team
Employee benefits and product discounts
Competitive salary based on experience
職務経験
1年以上
キャリアレベル
中途経験者レベル
英語レベル
基礎会話レベル (英語使用比率: 10％程度)
日本語レベル
流暢
最終学歴
高等学校卒
現在のビザ
日本での就労許可が必要です
Requirements
Experience in retail, hospitality, cafés, restaurants, food and beverage, or customer service
Previous experience as a Store Manager, Assistant Store Manager, Supervisor, Shift Leader, or Team Leader
Strong communication and people-management skills
A customer-focused and positive attitude
Ability to motivate and develop a team
Strong organisational and problem-solving skills
Comfortable working toward sales and performance targets
Native or fluent Japanese
Currently based in Japan with valid working eligibility
Availability to work shifts, weekends, and public holidays
雇用形態正社員給与400万円 ~ 550万円
会社の種類
大手企業 (300名を超える従業員数) 外資系企業
外国人の割合
外国人 少数
募集について
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